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VEVOR DWC Sistema de cultivo hidropónico, kit de goteo superior, cultivo en agua profunda de 20 l, 2 cubos, con bomba de aire, piedras de aire, dispositivo de nivel de agua, para verduras de hoja

Reseñas de clientes para VEVOR DWC Sistema de cultivo hidropónico, kit de goteo superior, cultivo en agua profunda de 20 l, 2 cubos, con bomba de aire, piedras de aire, dispositivo de nivel de agua, para verduras de hoja

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Senecca  moore Senecca moore
Customer service is horrible its all automated
I bought this.I was happy I opened it.I realized that my water level tube is broken.So I reached out i've been reaching out since the twenty third.It is the twenty seventh.All i've been getting from emails is robotic responses.Robotic responses, nobody's telling me when they're gonna send my replacement water level to back out.They're just giving me the run around.I highly recommend go somewhere else.Because if it's damaged before it gets to you, it's gonna take hell.And heaven to get to your replacement part, this place is a joke
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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jean-guy jean-guy
consommateur
systeme bien concu mais la pompe est réellement trop bruiyante meme intolérable. C'est une pompe de veille génération avec un diaphram qui fait un bruit d'enfer dans toute les pieces du condo. J'en ai acheté une autre chez Amazon. tres décu pour le prix payé...
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Respuesta de Servicio al Cliente: We are very sorry, please contact our after-sales team by email with relevant pictures or videos about your product. Our after-sales team will try their best to help you solve the problem of the product. Please refer to the contact details at the link below. https://www.vevor.ca/pages/contact-us
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Mike Knapp Mike Knapp
Don't waiste your time make them yourself for a fraction of the cost vevor wants.
Go buy home depot buckets, and do it yourself. I've already upgraded everything that came with it. The pump is junk. The airstones are small. The whole package is maybe $20 worth at a home depot trip. Total rip off!!!
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Respuesta de Servicio al Cliente: Thank you for informing us of these worries. We’re sorry for the hassle this has brought. For additional help, go to our "Contact Us" page online, in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to resolve them quickly. We appreciate your understanding.
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Cody Roberts Cody Roberts
User
It works fine except the flow pump scream once and a while and had for 5days now and it sit in water and heats the water so be sure to have one on hand
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more assistance, please check our "Contact Us" page online, in the bottom navigation bar. Through this section, submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
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Marcelo Marcelo
Se rompió la bomba
4+1 Barriles - 8 pulgadas
No se a utilizado ni 2 meses y en mitad del cultivo se rompió la bomba
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos recibido su solicitud de soporte sobre este problema y hemos estado en comunicación constante con usted al respecto. Le enviamos una solución por correo electrónico y ahora esperamos su respuesta. Le aseguramos que seguiremos haciendo un seguimiento hasta que el problema esté completamente resuelto. Le rogamos que revise periódicamente las respuestas a su solicitud y las alertas por correo electrónico.
Mike Mike
Terrible quality poor customer service
Over priced junk. Very poor excuse for a dwc system. Tried to return and customer service giving me the run around after offering a little cash. Shame vevor products have been good until I purchased these. Stay away find better quality
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Karra Karra
Hay que buscar piezas de repuesto
4+1 Barriles - 8 pulgadas
El kit no esta mal de precio pero tengo goteras...No se si soy el único pero ando como loco a ver de que forma puedo encontrar unos repuestos para sustituir las piezas originales porque no dejan de gotear.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos creado un ticket para que pueda dar seguimiento a este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le proporcionará actualizaciones hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
joerg joerg
crappy company
4+1 Barriles - 8 pulgadas
ordered 2 sets, got delivered only 1. i contacted the customer service, got an generic answer. no refunds, noone cares. do not order here.
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Home Grower Home Grower
It's alright, but the pump is garbage
It's alright for the price i guess.. Buckets are hard to fill when there's plants growing in them, have to remove the whole thing or try to slide the lid over a little bit.. After service and warranty are garbage! Pump didn't even last 10 months. Started to make a really loud noise then just stopped working! Ended up getting root rot because there was no air going to the buckets. Contacted Vevor support several time and they kept saying that someone will get back to me. When they finally did they wanted photos and video as proof that it's not working. Like what do you want, a video of a pump just sitting there not doing what it's supposed to do? All i wanted is for them to send me a replacement pump as it's a 1 year warranty right? Well i guess not.. Same your money and buy something else. I'm done with Vevor!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Jeff Jeff
Dissatisfied Customer
This is a one star rating due to the lack of follow thru with customer support after the sale. Product was received with missing parts which make this system unusable. Upon contacting customer service and providing all documentation and photos, I was promised to receive the missing items within 15 - 20 days. The items never were received. Checking to follow up on the items and my service ticket is no longer active.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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