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VEVOR Remolque Utilitario para Jardín, Remolque de Volteo de Acero de 221 x 81 x 94 cm con Panel Trasero Extraíble, Carro de Jardín Resistente para Cortacésped, Tractor, Carga de 800,59 kg

Reseñas de clientes para VEVOR Remolque Utilitario para Jardín, Remolque de Volteo de Acero de 221 x 81 x 94 cm con Panel Trasero Extraíble, Carro de Jardín Resistente para Cortacésped, Tractor, Carga de 800,59 kg

800 kg 0,79 m³ Acero

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at*** at***
Product in box wax damaged
We were very excited to order this trailer and when we received it and started unpacking it we noticed one of the rails was badly damaged. We were very disappointed and immediately notified the company. After a lot of back and forth we finally received a partial reimbursement. Also I think some pins should have been provided to secure the rails around more firmly. Other than that the trailer is being put to good use
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Ben Russell Ben Russell
Support Lacking
226 kg 0,28 m³ Acero
I'd recommend 2 people and your own wrench for assembly. The trailer works alright but the hardware package came ripped inside the box even though the box was undamaged. The instructions mentioned there would be spare hardware left over but in fact it was missing a few pieces in the end. Vevor support's only solution was for me to disassemble and repackage the entire product instead of shipping me the few missing pieces. So I'll be heading to the hardware store to make do.
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Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible. We kindly ask for your cooperation in providing the requested details via email, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding. We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications. Thank you for your patience and cooperation.
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Julien Julien
Qualité à revoir
340 kg 0,42 m³ Acero
Reçu abîmé à des endroits avec des rayures, emballage à revoir, la qualité est très moyenne voir faible, épaisseur du métal très fin, je me doute pour économiser les coûts. À voir dans le temps comment la remorque vieilli mais je me doute bien qu'elle ne va pas durée bien longtemps.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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JusticePrevails JusticePrevails
Mr
340 kg 0,42 m³ Acero
The metal is very flimsy and thin. I had to re-enforce the sides and bottom with half inch plywood, because putting a heavy item was bending the metal. It is supposedly rated for 750lbs. Once re-enfoced, it works great. I also had to put plastic tywraps on the upper bars, because they were ratteling (noizy) when the cart was moving. What could I expect from a 300 CAD trailer? Don't expect a quality trailer at this price point. A real good one is worth around 700 CAD minimum. However, the customer service is great and got a rebate due to the unacceptable delay from the carrier (Purolator).
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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EVENO EVENO
Bien mais long à monter
340 kg 0,42 m³ Acero
Acheter une remorque déjà montée reste un rêve…celle ci vous demandera d’être à 2 et 2h environ pour un bricoleur moyen. Il faut mettre les 54 boulons dont tous son freinés au filetage donc toujours en forçant avec vos outils car ceux fournis ne sont plus opérationnels après 2/3 boulons…prenez une clef de 13 à pipe ou adaptez votre perceuse en visseuse. Mettez bien des gants… et il faut de la place. Sinon en dehors de cette particularité le produit semble solide…remarquez avec 54 boulons…
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Respuesta de Servicio al Cliente: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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francesco paradido francesco paradido
Pessimo
800 kg 0,79 m³ Acero
Pessima esperienza a distanza di oltre 2 mesi non è stato consegnato
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Respuesta de Servicio al Cliente: Abbiamo riscontrato che la questione da Lei segnalata è stata risolta tramite comunicazione via e-mail. Siamo lieti che il problema sia stato gestito tempestivamente. Non esiti a contattarci nuovamente qualora avesse ulteriori domande. Desideriamo inoltre porgerLe le nostre sincere scuse per l'esperienza logistica insoddisfacente che ha riscontrato; abbiamo preso nota dell'accaduto e ne informeremo il nostro partner logistico al fine di ottimizzare il processo di consegna. La ringraziamo per il Suo feedback, che ci aiuta a migliorare i nostri servizi.
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emile0087 emile0087
Broduit brisé et pièce manquante
Broduit brisé et pièce manquante 1 Broduit brisé et pièce manquante 1 Broduit brisé et pièce manquante 1 Broduit brisé et pièce manquante 1 Broduit brisé et pièce manquante 1
Colis bien recu mais dans un état délabré.. boîte détruite et déchirée de tous les côtés, beaucoup de pièce manquante. Tous est grafigné de partout.. je suis déçu car ça semble être un bon produit mais au prix que j’ai payé je m’attendais à avoir du neuf.. Il n’y a pas un morceau qui n’est pas tout grafigné..
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Julie Julie
Do NOT BUY DEFECTIVE PARTS NO replacements
725 kg 0,62 m³ Acero
Do NOT BUY DEFECTIVE PARTS NO replacements  1 Do NOT BUY DEFECTIVE PARTS NO replacements  1
Do not buy this item. Horrible experience. The shaft that is supposed to fit into your golf cart trailer or Tractor did not fit inside the other piece. It should slide right in and then you put a screws through it. I hurt my foot pretty badly trying to jam this piece in I had several people try nobody could get it and it’s worthless without this because you can’t hook it to anything. I called asked for someone from the company to call me. Never get a call back nobody ever called and they told me they have no spare parts lol. Well this is a lie because they have more wagons and all they had to do is take this piece from another one and yes, they wouldn’t be able to sell that one, but they would’ve made a customer at least satisfied. Also the screws if you tighten them too much which is easy to do it’s not very much at all. They go right through the metal. And then you have to find new hardware. When this happened, there’s nobody you can talk to you on the phone. You have to send an email and wait a day or two till they get around to typing back to you. They provided no solution that works for the customer they sent you a prepaid shipping label, but you have to box this whole thing up after you’ve put it all together. Lol you’ve put the whole thing together tighten these screws which isn’t easy cause they’re cheaply made and then they want you to take it all apart and mail it back to get a resolution? Are you kidding me this company as a joke I’m contacting the Better Business Bureau. They did nothing for the sake of the customer. I will never use them again and I’m gonna share my experience on every platform I can.
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Respuesta de Servicio al Cliente: Thank you for your feedback; we take your concerns regarding your after-sales service experience very seriously. This matter has been escalated for investigation by a dedicated representative. We will complete our review within 12 hours and reach out to you via support ticket #1792705568430. Please keep an eye on the email address associated with your order and respond to our message; we will work to provide you with an appropriate solution.
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Andrew Andrew
Disappointed customer
340 kg 0,42 m³ Acero
I bought this to help haul materials around my hobby farm. Though it did this for a while, the upper railings quickly bent out of shape, the paint flaked off within a few uses and the axle bent out of shape after a bolt snapped while hauling a heavier load, rendering the cart unable to move. Though the bent railing and flaking paint were annoying, I wanted to salvage the unit and continue to use it. Unfortunately, when I asked vevor for a replacement axle they stated they no longer supported the product or had any replacement parts. This was surprising, as I only purchased it a year ago. Needless to say, I would not recommend this product, nor would I recommend any purchase from vevor that might require more than a single use.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are waiting for your response by support ticket #[Ticket Number 1793924371941], please reply to us ASAP. We usually reply to you within 48 hours after receiving your response.
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Gilles Cloutier Gilles Cloutier
Pas recu
340 kg 0,42 m³ Acero
Pas recu encore
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Respuesta de Servicio al Cliente: Nous vous remercions pour votre retour. Nous vous présentons nos sincères excuses pour le retard survenu lors de l'expédition, ainsi que pour les désagréments que cela a pu occasionner. Un conseiller a été chargé de vous contacter dans les 12 prochaines heures, via le ticket d'assistance n° 1793368423449, afin de vous proposer une solution adaptée. Nous vous invitons à consulter l'adresse e-mail associée à votre commande et à nous répondre par ce biais.
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