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VEVOR Pulverizador de Remolque para ATVs UTVs 60 Litros 12 V Sulfatadora, para Jardín Granja Huerto, Presión 0-72 PSI, Velocidad 7,2 L/min, Boquilla 3 en 1, Manguera de 6,1 m, Tanque de Agua, Bomba

Reseñas de clientes para VEVOR Pulverizador de Remolque para ATVs UTVs 60 Litros 12 V Sulfatadora, para Jardín Granja Huerto, Presión 0-72 PSI, Velocidad 7,2 L/min, Boquilla 3 en 1, Manguera de 6,1 m, Tanque de Agua, Bomba

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F.R. F.R.
Missing Part Issue
Simple
Ordered on 9/30, delivered 10/1. Assembled and realized an essential part was missing. Contacted Vevor (all on 10/1). Sent pictures of shipment and missing part. Received a generic "Thank you for contacting us. We’re reviewing your request and will provide a detailed update within 48 hours." response on 10/1. On 10/3 the response was "We will expedite your issue and provide a solution as soon as possible, please be patient." Contacted them again because this item is useless without the wand, which is the missing part. 10/7 - "We apologize for the inconvenience this has caused you. We are still following up on your issue. Please be patient and wait for another day." Asked to return the item instead and the response received - "We apologize for the inconvenience. Your question is somewhat complex, and we need more time to analyze it." I don't think that is a complex question, but then again, I didn't think asking to receive all the parts was complex either. 10/11 - "We are still analyzing this issue, please be patient. We will synchronize with you once we have the results later. Thank you for your understanding and cooperation." I do not understand and I have little choice on the cooperation. And now today's update 10/12 "We sincerely apologize for any inconvenience caused. Unfortunately, we are unable to arrange a replacement for you at the moment due to insufficient stock of the requested accessory. As we are currently unable to provide an estimated restocking time for the accessory, we would like to offer you compensation in the form of 47 USD. Would it be possible for you to purchase the corresponding accessory locally for repair?". There is no one local who supply the part, and after 12 days, they could have mailed one, processed a return, drove it here, whittled one, learned to program & 3D print one. Still don't have a working ATV Spot Sprayer, or a resolution. 10/13 - No new update but here's a review We expect to respond within 48 hours.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Robert Farrell Robert Farrell
guilty of buying a POS
Simple
Biggest piece of China made SH*T I have ever purchased yet. Got it with a gash in the hose, Needed to use it so spliced the hose, then the hand nozzle leaked more around the handle than it sprayed out the end. I ended up using the tank and the pump and trashing the rest of it. Went to a farm store and bought all new hoses hand wand, and nozzles. Currently have more money in this POS than I would have spent if I'd just bought an American made Fimco sprayer to start with. I've bought a lot of things from Vevor, but this one broke me of that habit. Never again.
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Paul Cooper Paul Cooper
ATV sprayer
Simple
Barely sprayed a half a tank maybe 5 gallons and pump quit pumping will not pump turn on nothing checked power has power only reason I’m giving you a star is the tank and it won’t submit unless I do
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Carl DeGroot Carl DeGroot
None
Simple
Did not receive all the parts needed to assemble missing hoses and hardware along with hand valve and I cant find replacements
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Gary Gary
Will not send missing parts
Simple
Bought the sprayer upon opening the box noticed that the regulator was missing contacted the company for the last 2 1/2 weeks. They offered me a $20 credit and no regulator.! so this $153 sprayer is useless do not buy. Never used so I did not give a fair start rating.!
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Respuesta de Servicio al Cliente: Thank you for your patience. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Taylor Trascher Taylor Trascher
Horrible
Simple
This is my second one. First one worked for about 5 months then motor broke, second one worked for short 25 minutes and then broke. Still waiting on vevor to respond in how they are going to make this right.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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RB RB
Missing Parts
Simple
Arrived missing the spray wand, hose, and looks like a T piece needed to connect the hose to the sprayer. Getting in touch with customer service is only by email.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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