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VEVOR Muelle Flotante Hinchable 2,43 x 1,52 m Plataforma de Muelle Inflable Alfombrilla Flotante Antideslizante con Bolsa de Transporte Portátil Escalera Extraíble Balsa de Isla para Piscina, Playa

Reseñas de clientes para VEVOR Muelle Flotante Hinchable 2,43 x 1,52 m Plataforma de Muelle Inflable Alfombrilla Flotante Antideslizante con Bolsa de Transporte Portátil Escalera Extraíble Balsa de Isla para Piscina, Playa

2,43 x 1,52 m

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tinalibertella tinalibertella
Slow leak upon receiving
4,57 x 1,82 m
Slow leak upon receiving 3
It slowly lost air from the 1st attempt with only kids (ages 4-8) playing on it in a lagoon. Then, lost more after we re-filled it and they played on it a 2nd time. The 1st reply from customer service was to patch it. I was more adamant in my response and they finally had me send it back at my expense and gave me a refund. I feel that they should have offered to pay return shipping since I contacted them within 2 weeks of receiving the item.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Echo Price Echo Price
Myself
Naranja 4,57x1,98 m
It's way too big and heavy for me to move it, let alone get it aired up to use. Great concept, love the idea of using it alongside the dock, but just too much weight there. I'm sure it's great, unfortunately not something I can use for myself and granddaughter.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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marco floris marco floris
roba di bassa qualitá
Azul 2,44 m
fa schifo è arrivato bucato e l assistenza fa ancora piu pena. Lasciate stare e non coprate niente dal sito della vevor.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Abbiamo ricevuto la vostra segnalazione relativa a questo problema. Il nostro team di assistenza clienti prenderà in carico la questione entro 24 ore e continuerà a seguirvi fino alla completa risoluzione del problema. Vi invitiamo a controllare le risposte alla segnalazione e le notifiche via e-mail.
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jgolgart2317 jgolgart2317
Don't trust in stock/shipping times
Naranja 3,05x3,05 m
Never got it even though it showed in stock. Ending up having to get a refund. Big miss from Vevor on this one.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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N Dufresne N Dufresne
Quai gonflable
2,43 x 1,52 m
Avons déballer le produit et gonfler tel que recommandé. Apres quelques heures d'attente nous avons constaté qu'il avait dégonflé tout seul. N 'avons pas pu l'utiliser.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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SHAIMI SHAIMI
Très mauvaise qualité
2,43 x 1,52 m
Au moindre tirage, tout s’est arraché comme du papier
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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patrickdockter patrickdockter
Leaking brand new.
Naranja 3,05x3,05 m
First time blowing it up it developed a leak before even using it . One of the seams was leaking. My kids were pretty bummed out. They said that they wud refund my money, but not send me a new platform . Customer service told me just to patch it with the kit that they sent me, but didn’t send me a patch kit . I told them that I shouldn’t have to patch something brand new when it has a flaw in it from the factory. I wasn’t too happy with that decision on their part..
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Nathalie Monette Nathalie Monette
Quai flottant
3,04 x 3,04 m
Très déçu après 1 utilisation elle dégonfle elle a un trou dans une couture
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Brent Brent
Leak
Azul 2,44x1,83 m
Out of the package noticed a leak right away when I put it in the water. Asked for a replacement but they told me to patch it and would only provide $100 refund. Package only comes with patches but no glue. Asked for full refund once again and they gave me another $200. Not useable as is. Would not buy again.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Cory Johnson Cory Johnson
Mr
Naranja 3,05x3,05 m
This didn't last more than a week without leaking. I reported this to customer service and they refused to replace only offered me $30 credit. Scam
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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