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VEVOR Motosierra de Gasolina de 508 mm, Motosierra de Gasolina de 58 cc, 2,7 HP con Mango Antideslizante, Doble Depósito de Combustible, Ideal para Cortar Madera, Podar Árboles y Limpiar Terrenos

Reseñas de clientes para VEVOR Motosierra de Gasolina de 508 mm, Motosierra de Gasolina de 58 cc, 2,7 HP con Mango Antideslizante, Doble Depósito de Combustible, Ideal para Cortar Madera, Podar Árboles y Limpiar Terrenos

58 cc-20 pulgadas (Nuevo)

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Charleston Washington Charleston Washington
“Saw Doesn’t Work, and VEVOR Hasn’t Made It Right”
“Saw Doesn’t Work, and VEVOR Hasn’t Made It Right” 1 “Saw Doesn’t Work, and VEVOR Hasn’t Made It Right” 1
1-Star Review — VEVOR I am extremely disappointed with this purchase and with the way VEVOR Customer Service has handled the situation. I purchased this saw expecting a working machine, but the saw does not produce a spark and cannot be used as intended. I contacted VEVOR Customer Service and clearly explained the problem. Instead of resolving the issue, I received a response saying that my case was being reviewed and that I would receive an update after further confirmation. That is not an acceptable solution when I have already paid for equipment that does not work. I understand VEVOR telling customers not to attempt electrical repairs or disassemble the machine for safety reasons. However, if VEVOR does not want customers attempting repairs themselves, then VEVOR needs to take responsibility and provide a prompt replacement, repair, or full refund. This saw was purchased for work, so having equipment that doesn’t function means wasted time, lost productivity, and money. I should not have to repeatedly contact customer service or wait indefinitely for a decision about a defective product. The response I received did not provide a repair, replacement, refund, shipping solution, or any definite resolution. It simply told me that VEVOR was still reviewing the case. I am requesting a full refund for this non-working saw. I gave VEVOR an opportunity to make this right, but so far the customer-service experience has been extremely frustrating. I expected the company to stand behind the equipment it sells and resolve a defective-product issue quickly. VEVOR needs to take responsibility for this purchase and refund my money. Until this issue is properly resolved, I cannot recommend purchasing this equipment.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Chad Burkholder Chad Burkholder
Recoil is sub bar.
Recoil is sub bar. 2 Recoil is sub bar. 2
Was alright once tuned, ran a few times but ran hot. On the first serious use the recoil broke.
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jerry Fooks Jerry Fooks
Owner
Owner  2
Used once worked great. Next time no spark wouldn't start.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dean Dean
Good for a couple hours.
Good for a couple hours.  2 Good for a couple hours.  2 Good for a couple hours.  2
This chainsaw cut well in the morning. Took lunch and came back to start it again and the string snapped on the second pull. Still waiting in response from customer service and will update review.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused you. Thank you for accepting the proposed solution and for your patience. Our team is currently working on the next steps, and we will provide you with an update as soon as possible. In the meantime, we kindly ask that you continue to monitor the ticket responses and your email for any updates. Thank you for your understanding and continued patience.
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egbing egbing
I returned it.
I could not get the thing to go together after putting on the chain. There’s a metal band that has to go around the end of the bar and try as I might, I could never get it. I returned it. It’s too bad too. I was looking forward to trying it out.
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John John
No More Carb. Battery Next
Worked for about 3 uses then refuses to start or stay on. On chainsaws I recommend going battery powered for residential or even commercial use. Greenworks has a powerful battery chainsaw that does not vibrate as much. No need for warm ups.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are working on it via support ticket #[Ticket Number 1794521336147]. Please pay attention to the email address associated with your order and reply to us there.
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vi*** vi***
Tronçnneuse
52 cc-18 pulgadas (Nuevo)
Les réglages d'usine du carburateur rendent le démarrage initial difficile.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Bonjour ! Nous sommes sincèrement désolés d'apprendre que vous avez vécu une expérience décevante avec nos équipes du service après-vente et du service client ; nous prenons vos remarques très au sérieux. Merci de nous en avoir fait part : vos retours sont essentiels pour nous aider à rectifier la situation et à nous améliorer. Nous avons pris note que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre demande ait été traitée rapidement. N'hésitez pas à nous recontacter si vous avez d'autres questions.
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martydowning martydowning
It doesn’t last
It started off great used it a couple times and now it doesn’t want to run very good if I do get it started it might only run for a few minutes and then dies then I can’t get started again
1 personas encontraron esto útil
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Ri*** Ri***
Junk
Junk, if your over 50 you’ll never start it… you’ll have a heart attack before it does, it looks like good product because the visual was stolen from husqavaurna and still , don’t be fooled tho, and retuning it is next to fukkin impossible… so don’t be fooled by this 30 lb door stop
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We take your concerns regarding the product very seriously. This case has been escalated to a dedicated agent for investigation. We will complete the verification within 12 hours and contact you via ticket #464851737575424. Please monitor the email linked to your order and reply to us. We will provide you with a proper resolution.
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alvin.oneal@sbcglobal.net alvin.oneal@sbcglobal.net
Hard to start
Bought last month. Very hard to start. After finally getting it started cut down 6 apple trees however starting with tree #4 it started dying and did that until the last tree and once again ran fine. Shut it off to clean up the trees went back to start it and will not start. Disappointed
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We are sorry that the issue with your VEVOR 62 cc Gas Chainsaw product has caused you inconvenience. We have assigned a specialist to contact you within 48 hours through ticket # (ticket number464870830047232) and provide a suitable solution. Please check the email associated with your order and reply to us.
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