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VEVOR Kit de Aireación para Estanques Aireador de Lagos 550 W 5,2 CFM 1-3 Acres

Reseñas de clientes para VEVOR Kit de Aireación para Estanques Aireador de Lagos 550 W 5,2 CFM 1-3 Acres

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Bryan H Bryan H
Fan didn’t work
Fan in the unit didn’t work. Been dealing with customer service for over 3 weeks. Instead of sending a replacement fan unit all they sent were the blades. Now tney want me to send the whole unit back before they will refund/replace. Very disappointed
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Rich Rich
Homeowner
Unit comes with just unit. Many parts needed to install in pond. Read hoses freeze too. Tried to return unopened and was denied and referred to the manual. Bad business practices. Will never see my business
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Lake Life Lake Life
owner
BUYER BEWARE!!!! Bought the aerator and it worked great until it didn't. Still under warranty and this is the most jank warranty and company we have ever dealt with. We have been dealing with them for almost two months and 47 emails back n forth. Our farm with lake are 45 minutes away and they insisted on sending videos. The next weekend we went over and got them. This is the kicker. They agreed there was a problem but instead of offering a new aerator or to fix our existing one they sent parts for us to fix it ourselves and then sent an email with video on how to fix it. Good thing our vehicle warranties don't send parts and it's up to us to do the repairs!!!!! Never heard of such!!! Once inside the aerator you can visibly see the cheapness and plastic parts, no wonder it quit within a year and most likely will quit again within months if we even get it repaired. Now the screw is stripped and it will have to go to the machine shop. I will never buy from this company again and attorney papers will probably be sent. It's the principal of the matter.... Parts were sent from China, explains it all. Another kicker is the only way to contact them is by email, there is no phone number so you can actually talk to someone.
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Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Harpmini Harpmini
Shockingly bad
Bought this pump for our pond and it shocks you anywhere that you touch it that is metal!!! So, pretty much the entire thing. Customer service refuses to replace it or refund our money. They offered $50 to take it to a repair shop. Told me to take it apart and fix it. WTH!! Do not buy from here who does this. We have kids by water and an electric device that shocks you. 👎👎👎👎
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Dave Dave
Dissatisfied Customer
Started pulling high amps tripping breaker.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for your feedback. Please accept our apologies for any trouble. Our after-sales team is available for quick support via our online "Contact Us" page. We truly appreciate your understanding.
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Chris Chris
Buyer
Didn't work upon delivery. Vevor sent replacement solenoid coil but the compressor never would work. It caught my timer on fire and popped 25amp breakers instantly.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Your trust in us means a lot, so we’re truly sorry to hear you’ve had a frustrating experience. Please know we don’t take your feedback lightly—addressing your concerns is our top priority right now. To get you the support you need, our dedicated after-sales team is ready to help via the "Contact Us" page on our website. Thank you for giving us the chance to make this better.
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Tomh Tomh
Poor Quality
Last just 1 year. Metal shavings all over in bottom of the protective box it is in. No repair kits.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, thank you for your patience and cooperation. We're actively handling your concerns and striving to find a solution that satisfies you. Please check your ticket and email regularly for progress updates. For more questions or help, don't hesitate to contact us.
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Paul Paul
Dies after two years
Don’t recommend. The compressor died after two spring/summer seasons of use and not continuously running (was on a schedule to run four hours and off 15 mins). The aerator was turned off for fall and winter during those two years. Cheaply made. Don’t waste your money. It was great when it did work but doesn’t last.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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Johnson Johnson
CEO
Very very poor customer service. This is the second one I ordered first one didn’t last 6 months. So much for one year warranty. Customer service is absolutely terrible. Will not honor the warranty
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience. "Contact Us" online for quick help from our after-sales team. We appreciate your understanding.
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Mark Mark
Owner of business
Your company sucks. You completely screwed up the shipping locations on three separate orders. You have no phone number to speak to a live person. Your internet chat provided no help. I have never written a negative review on anything but dot buy a single thing from this company
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for sharing your concerns. We apologize for the trouble. Visit our "Contact Us" page for help. Our after-sales team will assist quickly. Appreciate your understanding.
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