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VEVOR Invernadero de Túnel 6,1 x 3 x 2,1 m Invernadero de Jardín Tipo Túnel con 12 Ventanas y 2 Puertas Marco de Acero Invernadero Caseta de Jardín Huerto Blanco para Cultivo de Plantas Flores Verdura

Reseñas de clientes para VEVOR Invernadero de Túnel 6,1 x 3 x 2,1 m Invernadero de Jardín Tipo Túnel con 12 Ventanas y 2 Puertas Marco de Acero Invernadero Caseta de Jardín Huerto Blanco para Cultivo de Plantas Flores Verdura

600x300x200 cm Blanco

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Very disappointed Very disappointed
Ordered greenhouse - never received
600x300x200 cm Blanco
I am very disappointed. I ordered this directly from vevor company. Item was shown as shipped. Never received item. Talks with customer service was very disappointing as well. Took several weeks for customer service to find out item was never shipped. Took a while to get refund as well. I was going to order second one but after this experience I will not order from them again.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.
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Chris Chris
Mr.
600x300x200 cm Blanco
Honestly the product is great but the customer service here is insanely poor! I had a malfunction with a part of the product once and I was back and forth with customer service for over a month! All I wanted to do was return the item, simple, but they made it so difficult its still not resolved, they wanted to offer me a $20 gift card for a $150+ purchase, I said no politely, they continued to play games and its still not resolved over a month later. Its insane, rarely have I dealt with a company with such low service.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.
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2024Hothouse 2024Hothouse
2024 Hot House
360x200x200 cm Verde
The plastic outer shell was made too small. It goes over the hoops but I cannot close the zipper. It only closes half way. The zipper is pretty flimsy and the near the bottom there's not enough material for the two sides to come together. As I purchased for winter, this problem makes the item almost useless. I will have to figure out a way to block cold from getting into the hot house. Very disappointing.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback on your concerns. We apologize for the hassle caused. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved issues, and our after-sales team is standing by to assist quickly. Thank you for your understanding.
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DJ DJ
Design issues
600x300x200 cm Verde
The plastic is very strong but the pipe assembly is a design flaw as the holes drilled in the pipe for the bolts creates a weak spot that bends in high winds causing the greenhouse to collapse where perpendicular pipe clamps would have been a better choice and most likely prevented collapses.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
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Patrick Patrick
Don't buy
600x300x200 cm Blanco
Easy to install but the zippers have broken in 3 days of using and the plastic that goes around it well it's not the right side for greenhouse so to put the doors down , they tear
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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Billy Billy
You get what you pay for from Vevor
300x200x200 cm Blanco Techo abovedado
Frame is reasonable for the price, however the free holes in the canopy are a Vevor Special I didn't order!
0 personas encontraron esto útil
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Karl Karl
Arrived broken and no support
450x200x200 cm Verde Techo abovedado
Arrived broken and no support 1
Simple but decent growhouse for the price. However, one on the metal struts arrived broken, so I contacted Vevor customer service. No answer for one week, despite the promise of 24 or 48 hours customer service. I then used the customer chat and they promised to look into this matter asap. Still no answer. The cheap prices comes with a cost, I get it. But getting no help what so ever with broken products, will stop me from using Vevor again. And I am a returning customer, until now. Really bad - getting flooded with Vevor ads, but no ads in the world could compansate for lousy customer support.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jeremy Jeremy
Junk DONT BUY
450x200x200 cm Verde
Junk DONT BUY  1 Junk DONT BUY  1
Bought the first one found out it had a bent bars where it connects they denied me a new one or refund. So bought another one exact same one this time all the ends was smashed so now I been going going back and forth with vevor customer service which is no help and the seller yet again is no help. DONT BUY THIS
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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TERRY SMITH TERRY SMITH
Well..
450x200x200 cm Verde
Well.. 1 Well.. 1 Well.. 1
Purchased this because the wind destroyed my last one (it was cheap plastic) this one looked great. Described as sturdy ...had a windy day and the ceiling support buckled.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Nakia Lemon Nakia Lemon
Product damaged
900x300x200 cm Verde Techo a dos aguas
Product damaged  1 Product damaged  1 Product damaged  1
I contacted the company multiple times for a replacement product the one received looks like it was pre-owned, hardware was tossed all around the box , a tear in the green lining and dented rods
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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