Reseñas de clientes para VEVOR Filtro de cartucho para piscina Filtración de piscina dentro/sobre el suelo 50 pies cuadrados

I bought this pool filter and a 150ft garden hose in the same order. The title for this hose says it is non-kink. No true. There is even a tag on the hose saying that it will kink... The plastic end of that hose is very big and doesn't fit through my Giraf wall hose reel. The worst part though is the lousy customer service. I contacted them 5 days ago on the chat and by email for return and full replacement. I received a first email saying that I would receive a resolution from customer service withing 48 hours. Since then I have tried to contact them and keep receiving the same message: "We apologize for the delayed response. Thank you for your understanding and cooperation. We will contact you as soon as we have a response. We apologize for the inconvenience. If you have further questions, please contact us immediately. Sincerely, VEVOR" Is that the right way to handle customers issues? It doesn't take brain surgery to see the picture sent on the chat and on the email, and either offer a return and refund, or explain how the plastic end of the hose can be removed and reinstalled if at all possible. Instead they kick the can down the road and hope customers will give up. If I have issues resolving a garden hose issue, i pray the the expensive cartridges pool filter I bought at the same time will not have any issue as VEVOR will probably do the same and hide behind AI generated emails. I have much better service from other online retailers like A. or local big box like HD. I am extremely disappointed with VEVOR idea of customer service and will not buy again from them.

I pre-purchased it ,,, I’m building a pool right now and will not install it or open the box until next spring. I’ll up date the reviews then