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VEVOR Cabestrante Eléctrico 6123,5 kg, Cabrestante Eléctrico 12 V, de Cuerda de Acero Resistente de 27 m, Cabrestante Eléctrico, Polipastos Eléctricos con Control Remoto Inalámbrico y Motor 4,85 kW

Reseñas de clientes para VEVOR Cabestrante Eléctrico 6123,5 kg, Cabrestante Eléctrico 12 V, de Cuerda de Acero Resistente de 27 m, Cabrestante Eléctrico, Polipastos Eléctricos con Control Remoto Inalámbrico y Motor 4,85 kW

6123,6 kg Cable de Acero 27,7 m

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Trannel Trannel
Trash
8164,8 kg Cable de Acero 25,9 m
Didnt send me all the parts what trash dont buy from here
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Alex Alex
Winch
8164,8 kg Cable de Acero 25,9 m
Winch arrived with package damaged and the first time I go to use the winch it’s broken and now I’ve been waiting 2 weeks on customer service. I can’t really review this winch since it’s never worked. The customer service from this company has made me not want to order anything from here ever again.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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williamscottharper19 williamscottharper19
Hdjjdidjjdb
8164,8 kg Cable de Acero 25,9 m
Didn't receive
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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William Botts William Botts
Owner
8164,8 kg Cable de Acero 25,9 m
Winch came damaged from the shipper(fedex) and Vevor replaced the damaged part but did not com with the controller maybe the shipper lost it due to the damage caused by them
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mr Plow Mr Plow
Looks ok but zero warranty
few things failed right away so its basically a paperweigh
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Felix Felix
Vevor 18000 lbs winch
8164,8 kg Cable de Acero 25,9 m
Vevor 18000 lbs winch  3 Vevor 18000 lbs winch  3 Vevor 18000 lbs winch  3 Vevor 18000 lbs winch  3
The package were in rough shape, inside and out. At 100 lbs, it needed a heavy duty box. Other than a minor scratches on the metal, nothing were missing. Work just fine, have not put any weight on it yet.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Bert Bert
business owner
business owner 3
The Vevor 18000lb winch is heavy and quite capable. I love the wireless feature. Easy to change the batteries, although you have to order these weird batteries online (cheap). The connection from the controller, using either the wireless emitter or the long cable, is flaky. They use big pins but somehow it doesn't stay connected and I have to move the wire around to get connection. Very annoying. The switch controller (aka solenoid relay) failed within 3 weeks. This is what allows you to wind or unwind. The winch is not usable without that. Lucky for me, it failed within the 30 day warranty. The nightmare starts when trying to get service. You MUST log the "ticket" using their web interface. It is flaky. Then you cannot submit the ticket without a video of the failure... but their website doesn't allow big video. Even a 6 second video is too big.... Wasted one full evening on that. Then they asked for verification of my diagnostic twice. Once they agreed with me that the controller had indeed failed, then shipped me a replacement part...from China.... That took 3 weeks. When I received it, they shipped me the electric piece, so I had to take apart the controller to swap it. Needless to say, I had to buy another winch while waiting for all that stuff to happen so this was a PITA.
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Nolhann Nolhann
subscriptions
8164,8 kg Cable de Acero 25,9 m
bon treuil mais et tomber en panne fonctionne en position deroulé mais ne fonctionne plus en position pour enrouler et dificle avoir une personne pour traité la garantie je l'ai achteé il y a 3 et deja en panneet peut utilisé dommage sur le papier parait bien mais pour le fonctionnement laisse a voir
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Simone Simone
Varicello
6123,6 kg Cable de Acero 24,4 m
Abbastanza soddisfatto del prodotto peccato che funzionante per metà e come altri prodotti gia acquistati è sempre un disastro per fare un reso ,quindi ho dovuto tenerlo così com'è e usarlo al 50%
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Respuesta de Servicio al Cliente: Ciao! Apprezziamo molto che tu abbia condiviso con noi la tua esperienza di acquisto. Ci aiuta molto a migliorare. Grazie ancora per il tuo prezioso contributo!
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olivier olivier
treuil
6123,6 kg Cable de Acero 24,4 m
reçu rapidement mais reçu avec une fixation du boitier électrique qui ne va pas et impossible de fixer le boitier, donc pas possible de le monter
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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