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VEVOR Protector Solar a Prueba de Viento para Patio Jardín Blanco Cremoso, Toldo Solar Retráctil, Pantalla de Alta Privacidad 180X600cm

Reseñas de clientes para VEVOR Protector Solar a Prueba de Viento para Patio Jardín Blanco Cremoso, Toldo Solar Retráctil, Pantalla de Alta Privacidad 180X600cm

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Lisa Lisa
Johnson
Wasn’t what I expected but worked nevertheless.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Marlaina Johnson Marlaina Johnson
Damaged. Late and Bad Shipping. BEWARE!
Beige-200x600 cm
Damaged. Late and Bad Shipping. BEWARE!  2
First, the shipment was late. The company did not ship the item when they originally said they would, which already put it behind schedule. Once it was finally shipped, UPS also missed loading it onto the truck one day. In total, the awning arrived about four days later than expected. And had we not been willing to spend several hours on the phone with UPS and drive over an hours each way on a Saturday, who knows when or if we would have ever gotten it! Because this was a business purchase that we needed for the weekend, we ultimately had to drive over an hour to a UPS hub on a Saturday to pick it up ourselves in order to get it in time. When we finally opened the package at our business location, we discovered that the awning housing was dented and damaged. Under normal circumstances we would have returned it, but because the shipment had already been delayed several days and we urgently needed it for our flea market setup, we had no real option other than to keep it and make do with the damaged unit. I do have photos of the damage. It’s in multiple spots. Buyers should be aware that delivery timelines may not match what is promised, and if you are relying on this for a specific event or business use, you may want to allow extra time or consider other options.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Tim Tim
Mr
Beige-180x350 cm
Mr 1 Mr 1
Arrived Damaged beyond repair.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Dean Robertson Dean Robertson
Mr.
The recoil springs don’t maintain the tautness over time. They were great at first but sagging now, requires a secondary tieback.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback on your concerns. We apologize for the hassle caused. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved issues, and our after-sales team is standing by to assist quickly. Thank you for your understanding.
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Gerald Thivierge Gerald Thivierge
Mr
Gris-180x350 cm
Everything is good in regards to price, quality, function etc. but can not use when there is any breeze at all.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Kolton Kolton
Cheap product, worse customer service
Negro-180x600 cm
The product didn’t work like I had hoped or what was demonstrated in the photos. Cheap product, poor materials and build quality. Customer service and an absolute nightmare to work with and they WILL NOT refund you unless you meet their criteria. Buyer beware- once you purchase, your money is gone regardless of if it works like it’s supposed to.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
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