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VEVOR Valla de Privacidad de Hiedra, Pantalla de Pared Verde Artificial, Valla de Hiedra Verde con Respaldo de Tela de Malla y Junta Reforzada, Setos Falsos Decoración de Hojas de Vid para Jardín

Reseñas de clientes para VEVOR Valla de Privacidad de Hiedra, Pantalla de Pared Verde Artificial, Valla de Hiedra Verde con Respaldo de Tela de Malla y Junta Reforzada, Setos Falsos Decoración de Hojas de Vid para Jardín

Fondo Verde Oscuro 1,5 x 3 m

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Scott Scott
Looks good — but inconsistent quality control and misleading construction on most panels
Fondo Verde Oscuro 1,5 x 3 m
We ordered 6 of the 59" × 118" Ivy Privacy Fence panels. Two of them were exactly as expected: single-sheet construction with full mesh backing — easy to install and offered great privacy for our fence line. However, the other four panels were not the same product quality at all. They were made from two narrower strips sewn together, and the seam down the middle had no privacy backing — leaving a visible gap and defeating the main purpose of the screen, which for us was to prevent our dogs from seeing through and barking at neighbors. We had to manually sew them together ourselves just to make them usable. This difference was not disclosed anywhere in the product description or packaging. We contacted VEVOR support, and while they did eventually offer a $160 refund, their initial responses were dismissive and didn’t acknowledge the seriousness of the problem. This felt misleading and inconsistent — especially when 2 panels were correct, and 4 clearly weren’t. Pros: ✔️ Realistic ivy look ✔️ Mesh-backed (on the proper panels) ✔️ Good price per panel ✔️ VEVOR eventually offered partial compensation Cons: ❌ No quality consistency across panels ❌ 4 out of 6 had poor construction with visible seams and no center backing ❌ No disclosure that some panels might be stitched together ❌ Support initially minimized the issue If you're lucky enough to get the correct version, this product looks great and does its job. But if you get a mixed batch like we did, be prepared for extra work and some back-and-forth with support. If VEVOR can fix this QC issue and guarantee single-sheet panels, I'd be happy to order again — but until then, buyer beware.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Mrs H Mrs H
Poor quality, terrible refund process
Fondo Verde Oscuro 1,5 x 3 m
The product is not made according to the brand's normal high quality standards. The stitching is clumsy and will not withstand strong winds. The leaves come off too easily. I tried to return the product on the day I received it and was told I can't return it and that they will only refund less than 10% of the original cost. Do not recommend this at all
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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