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VEVOR Portaequipajes para Coche de Acero Barras Universales Carga de 113 kg Portaequipajes para Camiones Altura Ajustable de 98-110,8 cm Ancho de 490-870 mm para Kayak, Tabla de Surf, Madera, Escalera

Reseñas de clientes para VEVOR Portaequipajes para Coche de Acero Barras Universales Carga de 113 kg Portaequipajes para Camiones Altura Ajustable de 98-110,8 cm Ancho de 490-870 mm para Kayak, Tabla de Surf, Madera, Escalera

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148 Reseñas
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Shayne Smith Shayne Smith
Retired
Retired 1
This product broke the day after it was installed. It is a waste of money. Do not buy this product. I would like a refund but do not expect to get it. The product is poorly made. Do not waste your money.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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DP DP
Poor manufacturing
It’s cheap so my expectations are low. Problem 1 : Holes do not line up for crossbar assembly. I managed to get one assembled with a lot of difficulty. The 2nd one, the holes are just too far off from where they should be. Problem 2: missing 1 part but sent double the amount of another part. The holes being off is a big issue as I can’t use it. Is it worth returning? Or do I just bore out the holes until it fits?
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dmitrii Dmitrii
Too noisy
I can open the windows the racks are whistling at the speed over 60 miles. They must provide hole covers and line covers to avoid noise.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Jim Jim
Retired
I will NEVER shop at VEVOR again.... I tried to return a heated sweatshirt (actually I only wanted to exchange for a larger size) and they gave me a bunch of crap. Terrible customer service
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Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Truck Rack Truck Rack
Save your time
I purchased an aluminum rack, and on the first trip out, the end caps blew out. I've been fighting with Vevor since July to purchase new end caps, which they said they would replace free of charge. Great, right! Since then, the end caps were "lost in shipping". Now receiving the run around for issuing a refund for a defective item, or just simply replacing the end caps. Save your time & hassle and shop somewhere else.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Rick Rick
Aluminum Ladder Rack
I used this to mount a rooftop tent. The aluminum gussets that sit on the bedside bent on mine. Also the hex head bolts strip easy, causing me to use an ez-out to remove.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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David Miller David Miller
Rack
This rack doesn't fit on a full size truck. It is not wide enough.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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Doug Doug
Remodeling contractor
As far as I'm concerned these are absolute garbage. Within three days of installing them on a ram pickup one of my employees had an emergency situation where one of the black plastic guides that would normally keep a ladder up on the rack came off causing the back end of the ladder to fall off the rack swinging out into on coming traffic. Someone could have been seriously injured had he not noticed it. None of the nuts and bolts provided with these racks stay tight no matter the torque applied to them the adjuster knobs on these spin out very easily and don't stay tight either. Two of the caps have already fallen out and were lost on the road. These are very cheap quality and very unsafe to use. They are now on a shelf in my shop.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
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