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VEVOR Toldo para Puertas y Ventanas con Drenaje 198,7x96,5 cm, Tejadillo de Protección para Entrada con Soporte de ABS, Protección contra Lluvia, Sol, Toldo de Policarbonato para Porche, Marrón

Reseñas de clientes para VEVOR Toldo para Puertas y Ventanas con Drenaje 198,7x96,5 cm, Tejadillo de Protección para Entrada con Soporte de ABS, Protección contra Lluvia, Sol, Toldo de Policarbonato para Porche, Marrón

965x1987x275 mm

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191 Reseñas
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Ro*** Ro***
Is this Canopy for you
1500x1000x140 mm
When I received the first shipment it came in as repackage Merchandise damage panels no hardware. But when I contacted support they took several days to make things right. New package came in today I went to assemble it but some hardware missing had to go to store to get screws that where missing, quality control is missing on the packing line. You need two people to put unit together it is not a one person job, the hanging brackets are steel cross members are thin aluminum channeled. The panels are cheaply made, not real strong plexiglass seems flimsy construction and I do not know how they will hold up against New York winds or snow I will have to get back on that matter. The unit as a whole would have been made better with real plexi at least 1/4” thick along with the stronger channels that they mount to. The instruction manual is not clear as they could have made it they did put a video out but watching it does not really portray the real assembly as clear. All manufacturing of parts and Manuels should be clear but they are computer rendered with Etcha Sketch I realize this is made in China and they do make some wonderful things well, but every company can improve to make things better to make that company great and want to grow larger with better products. Note: I have purchased other products from this company and they work well without problems.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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ma*** ma***
Plastic frame
965x1017x275 mm Transparent
Disappointed that the frame was plastic. I live in a cold climate so don’t know if it will standup to the harsh weather.
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Richard H Richard H
SHIPPING
965x1987x275 mm Transparent
Good day too you my order was in time that was very impressive the only thing I did have a Problem with the Frontal fixing Bar were Damage other from that everything where great looking too buy again. Thanks Richie
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Ed*** Ed***
Not built to Canadin coded
965x2975x275 mm Transparent
Cheaply made but priced accordingly. Instructions were vague, don't attempt w/o at least 2 ppl. Mounting bolts very insufficient for most wall types. Spacing/width of panels do not align with Canadian building codes. Mounting bolts etc not for hollow walls?
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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slickwolf21 slickwolf21
Assembly
965x1017x275 mm Gris
Seems to be well made. You do need help assembling as it is hard for just one person to hold everything together. I have not been able to install as I have to make a template for the mount holes to mount as the template sent was paper and was damaged during shipping
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Respuesta de Servicio al Cliente: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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sc*** sc***
can't deliver
965x1017x275 mm Gris
odered this never got it after 3 weeks , asked for refund recived refund would of loved to get the product thou
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Respuesta de Servicio al Cliente: Thank you for your feedback. We are sorry for the issue where the package was delay, which has caused you considerable inconvenience. We have assigned a dedicated agent to contact you within 12 hours via ticket #465087438138368 to offer you a suitable solution. Please check the email address associated with your order for our message and reply to us.
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bobbyharper bobbyharper
Lowest quality product on the market
965x1987x275 mm
These awnings are made out of cardboard. The first hailstorm or high winds will tear them to shreds. I found out the hard way they will not allow returns. They say Strong & Durable Construction: Made with high-transparency polycarbonate panels & reinforced ABS brackets. This is a lie and false advertisement. I bought 3 and only opened the first one. I told them the quality is very poor and each side only has 2 tiny one inch screws to hold it together and I wanted to return them. They said they are accurately described and do not accept returns. I tried going through Paypal and get a refund but that did not work either. Horrible, terrible company. Don't get ripped off like I did. Stay away from anything Vevor!
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Carlos RoP Carlos RoP
Mala calidad
965x1987x275 mm
Mala calidad 1
Tornillos que se parten durante el montaje, filtraciones de agua por las juntas, piezas de plástico muy endebles, además el agua de lluvia se acumula en el interior del policarbonato. Mala experiencia, no lo recomiendo. Por muy barato que parezca no lo es tanto ya que no cumple con la expectativa. Pésima calidad de los materiales, instrucciones de montaje confusas.
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Respuesta de Servicio al Cliente: Hemos recibido su solicitud relacionada con este asunto y hemos mantenido una comunicación constante con usted al respecto. Le hemos proporcionado una solución por correo electrónico y estamos a la espera de sus comentarios. Tenga la seguridad de que seguiremos dando seguimiento al caso hasta que el problema quede totalmente resuelto. Le rogamos que esté atento a las respuestas de la solicitud y a las alertas por correo electrónico.
jmtanlo jmtanlo
Customer support and quick reply
965x1017x275 mm
Customer support and quick reply 1 Customer support and quick reply 1
Not happy about the awning, one of the polycarbonate is taking water when it’s raining, the reason is that is was cut to short and is loose in the bracket. I have discuss this mather with Evor and a ticket as been open did not get any answear after alsmost 2 weeks . This is not acceptable the customer support is not very effectif.
16 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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helen s helen s
No screws
965x1017x275 mm
No screws were included. Cannot install until parts are sent. Wasted my contractor's time today.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are waiting for your response by support ticket #[Ticket Number 1794165227380], please reply to us ASAP. We usually reply to you within 48 hours after receiving your response.
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