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VEVOR Toldo para Puerta de Entrada 965x2975 mm Marquesina para Puerta Exterior Tejadillo de Protección Transparente de PC Soporte de ABS Resistente UPF 50+ Protección contra UV, Lluvia, Nieve, Marrón

Reseñas de clientes para VEVOR Toldo para Puerta de Entrada 965x2975 mm Marquesina para Puerta Exterior Tejadillo de Protección Transparente de PC Soporte de ABS Resistente UPF 50+ Protección contra UV, Lluvia, Nieve, Marrón

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163 Reseñas
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Ron poirier Ron poirier
Window awning
Waited over on month and the order was never delivered, thus, order csncelled
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hi there! We're truly sorry to hear you had a disappointing experience, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again. "
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Reba Pruett Reba Pruett
Ms.
It wasn't easy putting it together. Not enough screws were sent. I want white and got the silver aluminum. There were 2 imperfections in the clear covering that stand out .
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
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Shawn Ganjoor Shawn Ganjoor
Owner
I am still desperately waiting for a return label instructions as to what to do. It’s been very disappointing. It’s been so long boxes are in the middle of my hallway. Very frustrating. The product is not the quality I was expecting very disappointed please please kindly reply to my email. Thank you very much.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Customer Customer
CEO
Title: Unacceptable Refund Process: Excessive Proof Demands and Zero Customer Satisfaction The refund process for my damaged product has been an unacceptable ordeal. Despite immediately submitting five separate, clear images documenting the damage, the company continues to make excessive demands for proof, clearly attempting to stall or avoid a full refund. The customer service experience is extremely difficult and has failed to meet any reasonable expectation of satisfaction. When a customer provides overwhelming evidence of a Dead on Arrival (DOA) or damaged item, they should not have to fight for a resolution. This protracted and difficult process has demonstrated a complete lack of concern for the customer. Unless this qualified refund is processed immediately based on the proof already supplied, I will never purchase from VEVOR again. AVOID if you expect basic customer support for a defective product.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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SK SK
doesn't hold up to Canadian weather
Easy to put together, looked great but quality does not hold up to Canadian weather. Awning was attached with heavier screws than what came with it in a fairly sheltered location. Swept snow off but that was a little tricky as the "roof" was just corrugated plastic fitted into a couple of thin aluminum channels. After a couple of month the wind ripped it right off and broke the plastic frame. It was not repairable. Unless you are planning on installing this indoors, I would not recommend it.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Useless plastic sheet... Useless plastic sheet...
Flimsy and corregulade plastic
Would not survive a winter in Québec... Cheap corregulade plastic, like the cardboard that won't last
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Dylan C Dylan C
Garbage
After 10 minutes trying to wrestle it together threw it in the garbage. Didn't expect much for 60 bucks but this fell way short. Disappointed.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience."Contact Us" online for quick help from our after-sales team.We appreciate your understanding.
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Crap company Crap company
Crap company
Awful products
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
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T W T W
A waste of nearly 400 dollars
Vector responded promptly to my damaged goods complaint. With the structural damage done to a corner post this huge package in useless. I spent nearly 400 dollars on a a very heavy box of trash. Vevor offer me 20 dollars. I want the part of a full refund. I will never order from this company again. My first review never made it to their site. Trevor obviously blocked my review or able to select which reviews they publish.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working through your concerns and are determined to find a solution that meets your needs. Please keep checking your ticket and email for periodic updates on how things are going. Don’t hesitate to reach out if you have more questions or need further assistance.
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marcel marcel
quintal
très déçu de mon achat. comme j'habite au québec avec de fortes précipitation de neige, j'ai trouvé l'article assez fragile car je croyais les panneaux en plexiglass. je n'ai pas pris la chance de l'installer. je ne sais pas ce que je vais faire avec.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for your feedback. Apologies for any inconvenience. Our after-sales team is ready to help promptly via our online "Contact Us" section. We truly appreciate your understanding.
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