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VEVOR Toldo para Cochera, Tienda de Garaje 3,7x6m Refugio Exterior con Paredes Laterales Desmontables, Ventanas y Puertas Enrollables Ventiladas Impermeables para Coche, Camión, Barco, Gris Oscuro

Reseñas de clientes para VEVOR Toldo para Cochera, Tienda de Garaje 3,7x6m Refugio Exterior con Paredes Laterales Desmontables, Ventanas y Puertas Enrollables Ventiladas Impermeables para Coche, Camión, Barco, Gris Oscuro

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Brett Brett
Good product. Terrible shipping experience.
The carport itself is a 4 ⭐ product. It's good quality and all of that. The directions were mediocre but not too difficult to figure out. The only thing I think is missing is some way to secure the bottom of the door ends. It Velcros to the poles on the long side so those are ok but the bottom of the doors flap a lot in the wind. It would be nice if there was a reinforced seam with a few grommets along the bottom to allow staking - the zippers are not particularly robust and I think they're likely to fail permanently due to the flapping. It would be even better if this seam and grommets were on the sides as well. The shipping, on the other hand, was a disaster. It was supposed to come in 3 days. The FedEx label was printed immediately. Then nothing. After 4 weeks and several conversations with customer service wherein they repeatedly blamed FedEx for losing the 5 foot long, 100lb box, when it was obvious that the explanation was that the box was never given to FedEx, a guy in a rented truck full of Vevor items (only) showed up to deliver the package. Ultimately, this is the best quality vinyl carport I've seen and it's cheaper than all of the others, so I guess it's kind of worth it but if you have a timeline, just go buy the one at Costco or Harbor Freight.
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Respuesta de Servicio al Cliente: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
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Eric Eric
Cheap Seams
The overall build isn't bad but the seams around the door are cheap and falling apart and only after a few months, not years.
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Yianni Stafilarakisll Yianni Stafilarakisll
Not worth it
Couldn’t really assess the unit properly because it was only up for one day and it was torn down by the wind after it was installed exactly like the directions with tiedowns all the metal pieces bent because I couldn’t complete it because they never sent me the gable walls so it was up one night open, and the wind took it
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Mark Mark
Tarp does not last long
The tarp they use is very cheap. It was great until recently it has fallen apart. There are holes in the roof, the bungee straps are stretched and no longer hold the tarp tight and the zipper and straps to hold the front open are all broken. The canopy only lasted me just under 2yrs
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dennis Halleck Dennis Halleck
12 X 20 Vevor tent missing parts
We really like this tent so we bought a second one. I received the second at the end of last year. We are just now putting it up. First tent had upper cross supports . Second tent did not have any which concerns us because of the snow we get in Michigan.
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Respuesta de Servicio al Cliente: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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KayBee KayBee
Canopy Top Brace
Just opened my garage shelter and it did not include the four (4) top canopy brace stiffeners. I have the top frame put together but there is excessive play in the top frame without the stiffeners and I would be uncomfortable in completing the construction without these. Can you please contact me so I may see how to get these stiffeners?
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Neil terry Neil terry
Mr
Package came severely damaged any of the parts and usable and some parts missing set right now because I don’t have a way to contact vevor I’ve searched, high and low for a phone number for Customer support. They either need to refund my money or send me a new carport.
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Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Boars Rock Farm Boars Rock Farm
Incomplete kit and lesser quality steel.
Carport kit review. Materials: The kit that I was provided had the incorrect number of connecting bars giving me an excess of straight bar with no connecting flange. Additionally several pieces of the tube stock had two layers of steel at the end making it so I had to hammer out stock so that pieces would even fit together. The tarp appears to be decent quality, but connecting it to the frame with provided elastic tie ins would leave you with a rattling mess that has gaps at the corners and seems. Had unit assembled with grounds stakes and weighted bags attached, proceeded to have a windstorm (gusts of ~45mph) which had the steel frame buckle around their support braces and collapse. Will re use tube stock for other projects on farm, tarp section is now being used alone as vehicle cover. Overall review 2/5
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.
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Ty Snitko Ty Snitko
Not heavy duty
It is not rates for snow and should state that. Mine collapsed under less than 3 inches. My fault I guess. Too good to be true.
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Respuesta de Servicio al Cliente: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution. https://www.vevor.com/pages/contact-us
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Robert D Robert D
12x20 carport
Purchased this carport, easy setup to put together seemed to do well for a few months till winter on the first snowfall we had 6 inches of snow and it collapsed the carport and bend all the legs. I do not recommend this carport if you live in a snowy area.
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Respuesta de Servicio al Cliente: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services.
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