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VEVOR Toldo Lateral Retráctil Pantalla de Privacidad al Aire Libre 200x600cm Toldo Lateral contra Viento Impermeable de Poliéster 180g/m² Divisor de Habitación UV 30+ para Patio, Jardín, Balcón, Beige

Reseñas de clientes para VEVOR Toldo Lateral Retráctil Pantalla de Privacidad al Aire Libre 200x600cm Toldo Lateral contra Viento Impermeable de Poliéster 180g/m² Divisor de Habitación UV 30+ para Patio, Jardín, Balcón, Beige

Beige-200x600 cm

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PATRICK Martin PATRICK Martin
Owner
Beige-200x600 cm
2nd shipment was recieved damaged
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Marlaina Johnson Marlaina Johnson
Damaged. Late and Bad Shipping. BEWARE!
Beige-200x600 cm
Damaged. Late and Bad Shipping. BEWARE!  2
First, the shipment was late. The company did not ship the item when they originally said they would, which already put it behind schedule. Once it was finally shipped, UPS also missed loading it onto the truck one day. In total, the awning arrived about four days later than expected. And had we not been willing to spend several hours on the phone with UPS and drive over an hours each way on a Saturday, who knows when or if we would have ever gotten it! Because this was a business purchase that we needed for the weekend, we ultimately had to drive over an hour to a UPS hub on a Saturday to pick it up ourselves in order to get it in time. When we finally opened the package at our business location, we discovered that the awning housing was dented and damaged. Under normal circumstances we would have returned it, but because the shipment had already been delayed several days and we urgently needed it for our flea market setup, we had no real option other than to keep it and make do with the damaged unit. I do have photos of the damage. It’s in multiple spots. Buyers should be aware that delivery timelines may not match what is promised, and if you are relying on this for a specific event or business use, you may want to allow extra time or consider other options.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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