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VEVOR Toldo para Exterior, Área de Protección Solar de 1016 x 1066 mm Toldo de Aleación de Aluminio Resistente a la Oxidación con Voladizo Compatible para Puerta de 0,8 m de Ancho de Exterior

Reseñas de clientes para VEVOR Toldo para Exterior, Área de Protección Solar de 1016 x 1066 mm Toldo de Aleación de Aluminio Resistente a la Oxidación con Voladizo Compatible para Puerta de 0,8 m de Ancho de Exterior

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clive.magill clive.magill
good product, really bad instructions
awning itself is good and feels well made but the supplied wall anchors not compatible with instructions.... said to drill 12mm hole for concrete/brick but tightened metal anchors still pulled out easily by hand... think you'd need 10mm ones. fortunately there were plastic plugs as well that worked but still not ideal and wasted over an hour of time lifting and balancing the thing to screw it in, for it to not work.
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mark mark
cottage owner
I ordered 6 of the 108 inch awnings to act as a rain deflector on my 53 ft long cottage. It will be the perfect solution to my water problems on the side of the cottage due to a too short overhang design. Gutters were not a possibility due to the design. While the awnings are easy to assemble and will be plenty strong there is a major shortcoming. ALL the roof panels , 8 in this case per section, are covered in a very thin plastic film that is intended to protect the surface paint. It doesn't protect at all ,as most panels have scratches. It is adhered to the panel with a strong adhesive and because it is so thin it tears and becomes a major trial of patience to remove it. It took two of use and hour to strip the sheet off of one section. I have 40 more panels! I don't know what design engineer specified this film but he should be fired. A horrendous experience. I do not recommend this product unless you have absolutely no other solution, and you only buy one. Some of the weld of the frame were over welded and had to be ground down to fit the next piece. If they had not put the film and just used paper to protect it , it would have done just as good a job and i would recommend this product and given it a 5 star ease of use review.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Charles Charles
Cheap looking
80x36 pulgadas
Looks really chintzy and cheap on my house
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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elzie1100 elzie1100
Simple Customer Service Debacle!
40x42 pulgadas
Zero customer service on a missing part. If you are going to sell products to United States citizens, you might want to plan on providing missing parts. Rent a warehouse or build a storage building in the country that you "serve" and keep ALL of the needed parts for your awnings there. I spent WEEKS on a ridiculous email chain and was finally told that the missing "Part F" required an on-site remedy. I called the ONLY store for VEVOR in the United States. It is located in Texas which is over 1000 miles away from my home. No human answered the phone even after five calls. The voicemail was full and could not accept any messages. The only TINY bright spot in this whole debacle was the fact that VEVOR refunded me for the defective awning package. I will NEVER EVER purchase ANYTHING from VEVOR!
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Brian Brian
Poor packaging and unacceptable finish
Poor packaging and unacceptable finish 1 Poor packaging and unacceptable finish 1 Poor packaging and unacceptable finish 1
To start off, this awning is pretty well made for the price but unfortunately they never packaged it well enough for delivery. The issue I have is they coated ever panel with a clear film, my guess to prevent scratches since they're all packed on top of each other. This film is almost impossible to remove, this peeling sunburnt skin but imagine trying to peel off 24sqft a tiny piece at a time which took me a little over an hour. Although it cuts down on the scratches, it doesn't eliminate them completely and every single panel appears to have some of the paint removed from this film. Overall I'm happy with the awnings construction (so far) but very disappointed in the overall appearance and finish
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Notgoodpurchase Notgoodpurchase
Not a good purchase
Purchased two last month installed them a week later. Already has rust and middle of awning is sagging or very noticeable curve since installation
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Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 465085099236352] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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jeaninepcohen jeaninepcohen
Don’t waste your money.
Rusted within a month. Cheap and this company is horrible. They do not back their products even when issues occurs within manufactured limited warranty. Horrible
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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karen Rilling karen Rilling
It's complicated
48x42 pulgadas
It's very hard to put together the instructions r very bad video has no words it's not something I recommend thi Kung of returning
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Respuesta de Servicio al Cliente: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Anica Anica
Desencanto
80x36 pulgadas
Me gustaría poder opinar pero no puedo xq la caja llego golpeada y se ve q en el viaje se perdieron dos piezas q nunca llegaron y no pude montar mi todo reclame mil veces me mandase las dos piezas o uno nuevo y nada me quede sin saber si cumplía mis espectativas..
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Respuesta de Servicio al Cliente: Hemos observado que el problema que reportó se ha resuelto a través de la comunicación por correo electrónico. Nos complace que su inconveniente haya sido atendido con prontitud. Si tiene alguna otra consulta, no dude en ponerse en contacto con nosotros nuevamente. Asimismo, le ofrecemos nuestras más sinceras disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de esta situación y se la comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.
Select Super Select Super
do not recommend
cheap material and the anchors were unusable and didn't work so i had to get my own tools to get it mounted properly. extremely frustrating. turned a 30 minute job into 3 hours.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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