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VEVOR Toldo para Exterior, Área de Protección Solar de 1125 x 610 mm Toldo de Acero con Recubrimiento en Polvo Resistente a la Oxidación con Voladizo Compatible para puerta de 800 mm de Ancho

Reseñas de clientes para VEVOR Toldo para Exterior, Área de Protección Solar de 1125 x 610 mm Toldo de Acero con Recubrimiento en Polvo Resistente a la Oxidación con Voladizo Compatible para puerta de 800 mm de Ancho

44x24 pulgadas

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Select Super Select Super
do not recommend
cheap material and the anchors were unusable and didn't work so i had to get my own tools to get it mounted properly. extremely frustrating. turned a 30 minute job into 3 hours.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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elzie1100 elzie1100
Simple Customer Service Debacle!
40x42 pulgadas
Zero customer service on a missing part. If you are going to sell products to United States citizens, you might want to plan on providing missing parts. Rent a warehouse or build a storage building in the country that you "serve" and keep ALL of the needed parts for your awnings there. I spent WEEKS on a ridiculous email chain and was finally told that the missing "Part F" required an on-site remedy. I called the ONLY store for VEVOR in the United States. It is located in Texas which is over 1000 miles away from my home. No human answered the phone even after five calls. The voicemail was full and could not accept any messages. The only TINY bright spot in this whole debacle was the fact that VEVOR refunded me for the defective awning package. I will NEVER EVER purchase ANYTHING from VEVOR!
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Austin s Austin s
Order at your own risk.
I ordered 2 awnings both had damage but beyond the damage the colors aren’t the same even within the same package.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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ratchet2012 ratchet2012
Les braquettes ne soutiennent pas bien devant
Les braquettes ne soutiennent pas bien devant 1
Acheté il y a quelques mois le toit 105’’. Il fait la banane au centre alors que tout est au niveau. Derrière ça va tout est au niveau mais devant il fait la banane du à un manque de braquette au centre.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Not_Happy_in_Yune Not_Happy_in_Yune
We ordered 2 of same size awning, received 2 different sizes but charged the correct price for the larger units.
We ordered 2 of same size awning, received 2 different sizes but charged the correct price for the larger units. 3
We ordered 2 of same size awning, received 2 different sizes but charged the correct price for the larger units. 3 We ordered 2 of same size awning, received 2 different sizes but charged the correct price for the larger units. 3
We ordered 2ea 56”x24” metal awnings, we installed the 1st one no problem other than we thought it looked too narrow? We then opened the 2nd one to install and notice it was a foot wider and actually the correct window awning we ordered, they charged us for 2 of the wider units but sent 1 correct and 1 smaller (44” wide) incorrect but charged us for both of the wider units. We like the items and want to order more but are concerned we may get the wrong size again. BOTH boxes were factory sealed and not opened and re sealed. PS: 54” awnings have 5 panels, 44” only have 4 panels.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nick Nick
I would not buy this again
This thing is alright, but very awkward to install. I has to be completely put together and then installed on the wall. It takes 3 guys to put it up. It should be able to build modular while it is hung and leveled. The screws are never tighten , they just keep turning. The metal is thin and cheap. I had to add several good metal screws to fix it.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Richard Carter Richard Carter
44 inch door awning with missing pieces
44x24 pulgadas
44 inch door awning with missing pieces 1
Ordered 2 44 door awnings, one is fine, the other is missing parts. I am missing 2 of the B parts. It gave me 2 extra C parts. See picture
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Bikramjit Singh Bikramjit Singh
Cumbersome installation and weak nuts (to hold pressure)
40x42 pulgadas
Holding of middle strip (at slope) with nuts put too much pressure and after couple of days, nuts broke and middle strip came out from one end. I need to put more nuts even there are no holes (from manufacturer) to support middle strip. Installation is extremely cumbersome in addition.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Louise Armstrong Louise Armstrong
Ms
44x24 pulgadas
I never installed the awning upon reading the directions and finding out the it doesn't handle wind very well. It's useless where we live.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Fixed betal awning Fixed betal awning
104X36
Not so good quality, flimsy and the square frame get crushed if you tight, but if you don’t tight then they all shake.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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