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VEVOR Toldo para Exterior, Área de Protección Solar de 1125 x 610 mm Toldo de Acero con Recubrimiento en Polvo Resistente a la Oxidación con Voladizo Compatible para puerta de 800 mm de Ancho

Reseñas de clientes para VEVOR Toldo para Exterior, Área de Protección Solar de 1125 x 610 mm Toldo de Acero con Recubrimiento en Polvo Resistente a la Oxidación con Voladizo Compatible para puerta de 800 mm de Ancho

44x24 pulgadas

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99 Reseñas
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Brian Brian
Poor packaging and unacceptable finish
Poor packaging and unacceptable finish 1 Poor packaging and unacceptable finish 1 Poor packaging and unacceptable finish 1
To start off, this awning is pretty well made for the price but unfortunately they never packaged it well enough for delivery. The issue I have is they coated ever panel with a clear film, my guess to prevent scratches since they're all packed on top of each other. This film is almost impossible to remove, this peeling sunburnt skin but imagine trying to peel off 24sqft a tiny piece at a time which took me a little over an hour. Although it cuts down on the scratches, it doesn't eliminate them completely and every single panel appears to have some of the paint removed from this film. Overall I'm happy with the awnings construction (so far) but very disappointed in the overall appearance and finish
1 personas encontraron esto útil
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k73mario k73mario
Scratched and dented parts.
Scratched and dented parts. 1 Scratched and dented parts. 1 Scratched and dented parts. 1 Scratched and dented parts. 1
Parts are scratched and dented.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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k73mario k73mario
Damaged box and parts.
Damaged box and parts. 1 Damaged box and parts. 1 Damaged box and parts. 1
The box arrived damaged and many of the pieces inside had deep scratches.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Notgoodpurchase Notgoodpurchase
Not a good purchase
Purchased two last month installed them a week later. Already has rust and middle of awning is sagging or very noticeable curve since installation
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 465085099236352] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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jeaninepcohen jeaninepcohen
Don’t waste your money.
Rusted within a month. Cheap and this company is horrible. They do not back their products even when issues occurs within manufactured limited warranty. Horrible
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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karen Rilling karen Rilling
It's complicated
48x42 pulgadas
It's very hard to put together the instructions r very bad video has no words it's not something I recommend thi Kung of returning
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Anica Anica
Desencanto
80x36 pulgadas
Me gustaría poder opinar pero no puedo xq la caja llego golpeada y se ve q en el viaje se perdieron dos piezas q nunca llegaron y no pude montar mi todo reclame mil veces me mandase las dos piezas o uno nuevo y nada me quede sin saber si cumplía mis espectativas..
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos observado que el problema que reportó se ha resuelto a través de la comunicación por correo electrónico. Nos complace que su inconveniente haya sido atendido con prontitud. Si tiene alguna otra consulta, no dude en ponerse en contacto con nosotros nuevamente. Asimismo, le ofrecemos nuestras más sinceras disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de esta situación y se la comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.
Select Super Select Super
do not recommend
cheap material and the anchors were unusable and didn't work so i had to get my own tools to get it mounted properly. extremely frustrating. turned a 30 minute job into 3 hours.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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elzie1100 elzie1100
Simple Customer Service Debacle!
40x42 pulgadas
Zero customer service on a missing part. If you are going to sell products to United States citizens, you might want to plan on providing missing parts. Rent a warehouse or build a storage building in the country that you "serve" and keep ALL of the needed parts for your awnings there. I spent WEEKS on a ridiculous email chain and was finally told that the missing "Part F" required an on-site remedy. I called the ONLY store for VEVOR in the United States. It is located in Texas which is over 1000 miles away from my home. No human answered the phone even after five calls. The voicemail was full and could not accept any messages. The only TINY bright spot in this whole debacle was the fact that VEVOR refunded me for the defective awning package. I will NEVER EVER purchase ANYTHING from VEVOR!
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Austin s Austin s
Order at your own risk.
I ordered 2 awnings both had damage but beyond the damage the colors aren’t the same even within the same package.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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