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VEVOR Tienda Refugio Emergente para Acampar Parasol de 6 Lados con Ventanas de Malla, Bolsa de Transporte Portátil, Estacas para el Suelo, Tiendas de Campaña Grandes para Acampar al Aire Libre, Césped

Reseñas de clientes para VEVOR Tienda Refugio Emergente para Acampar Parasol de 6 Lados con Ventanas de Malla, Bolsa de Transporte Portátil, Estacas para el Suelo, Tiendas de Campaña Grandes para Acampar al Aire Libre, Césped

Marrón 3.6x3.6 m

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Russell weeks Russell weeks
Mr.
Marrón 3.6x3.6 m
A failure of the gazebo occurred when opening the unit for the first time in my driveway. The cental hub fell apart when the nut fell off the bolt. The nut was the wrong size for the bolt. I had to disassemble the eight rods to press the bolt back through the fabric and use my own right sized nut. The eight rods scraped the sidewalls during re-assemblly.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Angelss Angelss
12x12 pop up teny
Marrón 3.6x3.6 m
Loved it but screen came with hole in it. Hoping I can get a repair kit!
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mick Mick
Side panels
Marrón 3.6x3.6 m
The velcro down side panels wpuld be better inside. They dont mesh well on the putside with the tie downs.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messagDear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Tina Hitcher Tina Hitcher
12x12 gazebo
Marrón 3.6x3.6 m
My original 12x12 gazebo zipper malfunctioned. But I contacted vevor through their 24hr chat. I have nothing but good to say they have a quality product and stand behind it. So grateful for such a great experience
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Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Robert Robert
Mr.
Marrón 3.6x3.6 m
I set up the tent and realized that from the factory the roof pull strap was installed backward. So there is no way to pull the roof down after it is setup. I spent an hour taking it apart and reversing the strap so it was on the inside of the gazebo. I was comparing this gazebo to the Kuma brand and I found the Kuma band has 2 zippers one on each side of the door which is much more convenient. The Kuma brand also has a pole over the door which makes it more stable. The vevor brand is half the price of the Kuma gazebo. All in all it is a good value
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Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Hunter Waldschmidt Hunter Waldschmidt
Disappointing quality
Marrón 3.6x3.6 m
Was disappointed to open up my “new” screen tent to find out one of the door pieces had a splintered pole and the hubs had some scratches on them like it was used and returned. Worked nice for my first trip though since I didn’t have time to return prior to the trip.
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Respuesta de Servicio al Cliente: To our valued customer, thank you for being patient and cooperative. We’re actively handling your concerns and are dedicated to finding a solution that works for you. Please make sure to check your ticket and email regularly for updates on the progress. If you have further questions or need assistance, don’t hesitate to reach out.
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Bruce Smith Bruce Smith
Gazebo
Marrón 3.6x3.6 m
Not worth it.
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Allan McCoshan Allan McCoshan
Leaks
Marrón 3.6x3.6 m
First time I set it up it rained and every seam on the roof leaked it's easy to set up but I thought it would be better in the rain
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Respuesta de Servicio al Cliente: Dear valued customer, Your feedback is important to us. We’re sorry for any inconvenience. To receive quick help, reach out through our "Contact Us" page online—our after-sales team is here to assist. We appreciate your understanding.
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TB TB
Had some issues
Marrón 3.6x3.6 m
The gazebo is great now that I have it set up and the price is okay. BUT on my first attempt to set it up I was alone. I could not figure out what was causing the problem. Being alone you cannot hold things up and out of the way so you can analyze the problem. Through chat I contacted a rep and he sent me to a drawing of instructions (Drawing no words). A week later my wife got back from a trip and we attacked it again. I never really figured out the exact misassembly but there had to be a couple of the fiberglass rods in the wrong places. I just started pulling them out until I could straighten the tent out and reassemble it. A lot of foul language and asking for forgiveness and now I have a bug free cool place to sit and have an adult beverage. Thats my story and I'm stickin to it.
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Gwen Gwen
Screen tent
Marrón 3.05x3.05 m
I was expecting the screen tent to be higher. The opening is small and it should have a zipper along the top to open the front door. Instead it has tie backs which does not make a lot of room to move things in and out.
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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