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VEVOR Tienda de Campana de Lona de 5m, Carpa de Yurta para 4 Estaciones, Tienda de Campaña Familiar con Agujero para Estufa de Leña y Bolsas de Almacenamiento para Glamping de hasta 8 Personas, Fiesta

Reseñas de clientes para VEVOR Tienda de Campana de Lona de 5m, Carpa de Yurta para 4 Estaciones, Tienda de Campaña Familiar con Agujero para Estufa de Leña y Bolsas de Almacenamiento para Glamping de hasta 8 Personas, Fiesta

16,4 pies (Poste Lateral)

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Olivia-Petra Coman Olivia-Petra Coman
Travel Writer
16,4 pies
Travel Writer 1 Travel Writer 1
I am writing this review on behalf of my life and travel partner, who bought the tent at the end of spring 2025. We set it up mid-July 2025. I fell in love with it at the beginning (this is where I agree to most reviews). It is spacious and helped us a lot last summer, as my father lived in it for 1 month and a half while we were building our house. These were the good points. The bad points were that, even though we installed it in a mountainous region, where summers are not that hot, the material got a bit damaged by the sun (which told me it was not of the best quality). It was also very hot staying inside during the day even with all the ventilation items open. It was also very difficult to clean (I say that because I did it numerous times). In the end, we also bought a stove and I was thinking of setting up a mini-glamping resort. The stove didn't work as well as we thought. Still, I didn't let go of my dream. ...until the end of February 2026, when our 4-season tent fell. We couldn't recover anything. Marcel and my Dad needed to cut the material of the tent (they told me it wasn't very difficult to do that, which again makes me question its quality) to save the beds, mattresses, and everything else we had inside. I felt very sad. I let go the idea of the glamping resort. Then, I felt annoyed. The people at VEVOR were very cold, uninvolved, and offered EUR 40 for repairs. I didn't want to accept it (I thought it was a joke, given how much we paid for the tent and how much damage it caused us). However, Marcel accepted it. So, I DO NOT RECOMMEND BUYING THIS TENT FROM VEVOR UNDER ANY CIRCUMSTANCES. It may seem like a great idea; later, you will understand it is not.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Keller Keller
Article défectueux sur la durée
16,4 pies
Article défectueux sur la durée  1 Article défectueux sur la durée  1
Fuis et fermeture ferme plus tente pas faite pour 4 saisons 365 j en exterieur des fuites dont apparue dur la toile et le dol
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Denyse stevens Denyse stevens
Please do not buy a tent from this company
9,84 pies
Please do not buy a tent from this company 1 Please do not buy a tent from this company 1
I purchased a tent online to use rt away and the zipper for the door is broken,I had the tent for approximately 12hrs and sent pics as they asked for them and I have gotten the run around,I have to wait days to even get an answer on whether or not they will even let me return their defective product!! Please do not purchase from this company they do not back their product!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Caroline Caroline
Tente 4m inondable
13,12 pies
Très déçue même catastrophée ! J'ai installé la tente, le soir même il y a eu un gros orage le lendemain elle était inondée !! heureusement je ne l'avais pas encore aménagé mais du coup je n'ose pas le faire ! Je ne comprend pas comment ça se fait ! J'ai acheté la même en 3m l'année dernière et je n'ai jamais eu de pb d'infiltration d'eau ! J'aimerais savoir s'il y a une explication ou un recours possible pour retourner la tente !
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Karlo Karlo
Missing items
16,4 pies
Very dissapointing for the money spent on this product...the hammer and rain cap were not included. 2 vital parts that are needed to set up the tent and keep the entrance dry if raining.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Joss G Joss G
Jamais reçu
16,4 pies
Il y a un soucis avec l'envoi, mon colis s'est perdu, je dois à chaque fois relancer pour que ça bouge, je suis vraiment déçu
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Dacian Dacian
Damaged tent
22,97 pies
I purchased a brand-new tent, but it arrived with multiple malfunctions and clearly looked like an open-box or used item. I immediately opened a support ticket, and I was told that I would receive a refund. Unfortunately, the refund was never issued, and I am now stuck with a damaged tent. This has been an extremely frustrating experience. The lack of follow-through and poor customer service are unacceptable. I expected much better from Vevor. Shame on you, Vevor. I will never purchase your products again.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Anthony Savino Anthony Savino
Leaks like crazy
9,84 pies
Save your money lucky to fit 2 people inside first night leaked like crazy woke up everything was soaked had to buy a tarp 40.00 to salvage the weekend when I emailed was told I probably set it up incorrectly total bull
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Vevor OVERCHARGED me for this and WILL NOT correct Vevor OVERCHARGED me for this and WILL NOT correct
Do NOT Get Ripped Off By This Company
22,97 pies
I purchased this tent for an advertised PRO price of $589.75 on August 23, 2024. I was somehow charged over $800 for the tent. I promptly contacted customer service, which was nothing more than an AI bot. After being put off and given the runaround for OVER A MONTH, I was finally informed that the tent was no longer offered for that price, therefore they could not refund me the difference I had paid. I filed a complaint with PayPal to have the difference refunded, which to this point, has been rejected. Absolutely the worst customer service I've ever experienced. My next recourse is to dispute the charges with VISA, which I fully intend to do. As for the tent, you get what you pay for...there's a reason it's half or a third of the price of competing tents...it's way flimsier...yes, I'd say it's DECENT for the money, but if you're looking for a serious long term structure I'd look elsewhere. I intend to use this occasionally, in good weather and I'm confident it will suffice for that. BUYER BEWARE!!
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