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VEVOR Sierra Circular de Inmersión Hoja de Carburo de 165,1 mm con 48 Dientes, Ajuste de Ángulo de 0 a 45°, Profundidad de Corte de 55 mm, para Madera y Plástico, Negro, Riel Guía No Incluido

Reseñas de clientes para VEVOR Sierra Circular de Inmersión Hoja de Carburo de 165,1 mm con 48 Dientes, Ajuste de Ángulo de 0 a 45°, Profundidad de Corte de 55 mm, para Madera y Plástico, Negro, Riel Guía No Incluido

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Houston Woodworking Houston Woodworking
Missing Parts
Came to me in a damaged box missing the quick rip guide. (This is not the track saw rail guide - that is not part of this package, but there is supposed to be an attachable rip fence guide for using without a track rail.) I immediately filled out the customer support form on the Vevor site. They responded that they have received my message and photos. But for some reason they must "investigate." How does one investigate missing parts? If you are tempted to buy from Vevor, do it via Amazon where you can get help and easily return damaged or incomplete products. It seems Vevor has not quite figured out direct customer support in the US at this time. As for the saw itself, I purchased it based on the good youtube reviews. The saw is metal and the body feels substantial, but the knobs are cheap plastic and the adjustments are very hard; it feels like you're going to break the knobs when trying to adjust them. As every reviewer has noted, the blade is garbage. It actually flexes. For a $100 saw, I'd probably keep it if it had come with all the parts. That's why I gave it 3 starts. I believe it would do a basic job of cutting down plywood - my main need. But customer support and quality are more important to me in my elder years than price, so I'll probably step up to a premium brand track saw backed by a name brand vendor.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Taewoong Moon Taewoong Moon
Defective Spindle Lock and Unstable Blade
I am writing to express my concerns about this plunge saw. The spindle lock does not properly secure the shaft when changing the blade. I have to hold the blade firmly by hand to loosen it, which is difficult and potentially unsafe. More concerning is the noticeable play in the blade during operation. The blade feels slightly loose and unstable, which raises safety concerns. A cutting tool should feel solid and secure, but this one does not inspire confidence. Due to these issues, I am not comfortable continuing to use this product.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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