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VEVOR Riel Guía para Sierra de Mesa, Rango de Corte de 139,7 cm, Incluye 2 Rieles Guía de Aluminio Extruido de 698,5 mm y 1 Conector, para Makita, Festool y WEN, para Proyectos de Carpintería

Reseñas de clientes para VEVOR Riel Guía para Sierra de Mesa, Rango de Corte de 139,7 cm, Incluye 2 Rieles Guía de Aluminio Extruido de 698,5 mm y 1 Conector, para Makita, Festool y WEN, para Proyectos de Carpintería

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Aaron Aaron
Even for a lower end track, these are hot garbage!
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Upon tracks arriving, straight out of the box the orange rubber strip on top and the splinter guard strip’s adhesive was debonded and falling off. Not to mention when putting 2 tracks together they don’t meet flush and cause the saw to get stuck while sliding. Contacted customer service to return them and to start with they only wanted to credit me $20 and told me to go buy some glue. When I said no they finally offered to exchange them or I could return for a refund, with a caveat though. Since the box they were shipped in had seen its better days I was expected to pay for packaging out of my own pocket and drive 40 miles to the closest FedEx facility to me. I have refused and am currently waiting for a reply. Before you say I’m being petty, remember vevor is trying to establish itself as competitive with other tool companies on the market, and good customer service goes a long way with this. So far I am woefully unimpressed with the product or customer service…
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tim Moon Tim Moon
Title: Serious Quality Control Issues – Returning Product
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I am extremely disappointed with the quality of this track rail. All of the adhesive strips on the rail are loose. Some were already peeling off out of the box, and even after pressing them back down, they do not adhere properly. The black anti-slip strips on the bottom have the same problem. This raises serious concerns about quality control. For a precision cutting system, stability and proper adhesion are critical. If the guide strips are not secure, the accuracy and safety of the cut are compromised. Although this product is relatively inexpensive, I would rather pay $10–20 more for a reliable major-brand product. I have used and liked other VEVOR products before, but this plunge saw and track rail combination does not meet acceptable standards. Due to these issues, I will be returning both items.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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