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VEVOR Polipasto Eléctrico de Cable Capacidad de 600 kg Polipasto 1150 W con Interruptor de Control por Cable 10 m/min Altura de Elevación 12 m Cable Único Motor para Garajes Almacenes Plantas

Reseñas de clientes para VEVOR Polipasto Eléctrico de Cable Capacidad de 600 kg Polipasto 1150 W con Interruptor de Control por Cable 10 m/min Altura de Elevación 12 m Cable Único Motor para Garajes Almacenes Plantas

598,8 kg Con Cable 0,64 m

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Frank Frank
Mr
798,3 kg Con Cable 1,60 m
All perfect except the measurements to mount this on a beam. They differed substantially which forced me to adjust the cover to enable mounting the winch on the metal beam
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Nathan Bowman Nathan Bowman
Damaged
Arrived damaged but no shipping box damage. Electrical enclosure was all busted. Contacted customer service and they sent me a new enclosure (2 weeks later). Enclosure replacement required cutting and resplicing wires. After this was fixed, I noticed the bolts and washers for mounting brackets were not in the box. Contacted customer service again and they refunded me $11 to buy the bolts and washers. Drove 25 miles round trip with $4 a gallon gas to get hardware and they cost me $11.40. Not a good experience. Hoist now seems to work fine.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Nick Nick
Tischler
249,5 kg Con Cable 0,64 m
Preiswert, schnell geliefert und funktioniert wie erwartet
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Respuesta de Servicio al Cliente: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Bob Bob
poor communication
When my hoist arrived the cover on the back was cracked and broken. I contacted the vevor team, they wanted pictures which I sent. At this point they were willing to give me $30 dollars or replace the item. Since the broken part did not affect the performance I opted for a $30 refund. When they informed me it would only happen if I had a pay pal account which I don't, I opted for a replacement part instead. They agreed and a few days later a whole new "hoist arm" arrived!!! WTF I wrote back and said they had sent the wrong part, they wrote me back and said we replaced the part simply throw the first one away and keep the new one! At that point I just gave up!
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Ross Ross
Good product, okay support
I wasn't going to write a review, but got an email specifically asking me to so figured I'd share my experience. I've purchased a few Vevor products in the past through Amazon and have generally had good experiences. When I was looking for this hoist I couldn't find this specific model on Amazon, but found one that I'm pretty sure is identical from another manufacturer. Ended up finding the ability to purchase this one directly from Vevor and was 10 bucks cheaper than the other branded one on Amazon so thought I'd order direct this time. When the hoist arrived, the junction box and fan shroud were smashed, which I'm confident was damaged during shipping. I contacted Vevor who after providing them with several photos agreed that the unit was damaged when I received it and said they would send me a replacement junction box, fan and fan shroud and advised that it would take a week or two to arrive. I was a little surprised they didn't offer to replace the unit as I'm not sure everyone may be capable of replacing the parts, but as I'm a fairly handy guy thought no problem I can change out some parts. I got another email a week or two later that the parts they were shipping had been lost in transit and they offered me $20USD to source local parts to repair it with. I was able to replace the junction box, but there's no way I'll ever find a shroud that'll bolt up where the old one was. I was then advised a week later that my refund of $20CAD was being processed. The change in currency amounts to 7 bucks difference which wasn't enough to worry about but was a little disappointing that it was changed. I do have the unit installed on unistrut trolleys in my garage and it works well so far for hositing tires up to a rack mounted 8' off the ground in my garage. I like the hoist, but the experience of purchasing through Vevor wasn't great. In hindsight I wish I'd paid the extra 10 bucks to get the unit from Amazon as returning it if it were damaged would've been much smoother.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Eric Eric
MICHELON
1197,5 kg Con Cable 1,60 m
J'aurais du regarder le prix , il y avait une promo et j'ai payé plus cher .
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Respuesta de Servicio al Cliente: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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HelPhi HelPhi
Xyz
798,3 kg Con Cable 1,60 m
Winde wurde schnell geliefert, aber Verteilerbox hatte Macke. Eine Schraube ausgerissen. Mit Sekundenkleber repariert. Für den Preis i.O. , aber Zugentlastung für Bedienteil wäre angebracht. Überlastungsschalter wäre auch ganz schön. Abdichtung der Verteilerbox habe ich bei baugleiche Winden schon professioneller gesehen. Für den Preis kann man halt solche Feinheiten nicht erwarten.
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Respuesta de Servicio al Cliente: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Dennis Dyck Dennis Dyck
Winch
Cord/cable quality and control switch quality are poor and do not expect to see a long life in colder operating environments.
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Respuesta de Servicio al Cliente: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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Jarett Thiel Jarett Thiel
Going up great. Going down it makes a really loud noise
Showed up promptly. Unboxed and mounted it. Going up it sounds smooth and quiet. Going down thought there’s a clanking and grinding noise in the gearbox. Not sure how i feel about using it to lift anything if something in the gearbox was to let loose. Hopefully vevor is able to replace gearbox to solve the issue. Video url upload won’t work either to upload. Can email video to appropriate person.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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mk65 mk65
PALAN ELECTRIQUE
598,8 kg Con Cable 0,64 m
Suite à un achat de deux chariots et un palan électrique pour chariot, je suis énormément déçu de mon achat. Je n'ai pas de problème avec les chariots mais le palan électrique ne fonctionne pas. Il y a un claquement au niveau du moteur mais rien ne se passe. Après une demande au service après vente, je n'ai eu pour réponse de suivre un tuto qui ne m'apporte rien. Très très mauvaise expérience avec VEVOR. Cordialement
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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