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VEVOR Plataforma para Remolque, Capacidad de Peso de 454 kg, Carrito de Acero al Carbono de Ajustable en Altura de 425 mm y 560 mm, Bola de 50,8 mm, Neumáticos de 355,6 mm, para Mover Remolques

Reseñas de clientes para VEVOR Plataforma para Remolque, Capacidad de Peso de 454 kg, Carrito de Acero al Carbono de Ajustable en Altura de 425 mm y 560 mm, Bola de 50,8 mm, Neumáticos de 355,6 mm, para Mover Remolques

453.59 kg

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Dylan Dylan
Decent Product
544.31 kg
The price for what it is, is ok. I bought it with the intentions of moving my 18 1/2 foot boat in and out of garage. Doesn’t work as easy as I thought on any sort of incline I have a smooth paved driveway with the slightest incline to get into my garage and have to build some momentum to get it in. For moving light utility trailers it’s great but anything heavy it becomes tough, and the small swivelling caster wheel has a tendency to come off the ground.. so definitely be aware of that
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Raymond Raymond
Poor Design
544.31 kg
Received the dolly and was missing the bracket and hardware for the caster wheel. Contacted customer service via chat and they were able to ship me the missing pieces. Completed assembly and went to use the first time and bent the handle in the process. The handle is made to only withstand downward pressure when lifting the trailer. Once I attempted to push the trailer with the handle it folded over/bent. Handle is poorly designed and it took me having to weld it along the bracket to make it functional for both pulling and pushing trailer around. Not sure if bad design counts as poor quality so I rated it good quality because the rest of the product is good and a good value.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Brady Brady
Bad Tire
544.31 kg
Inner tube of tire had a large hole that couldn’t be patched. Owned it for a month and used twice. Costed almost $30 to replace tube
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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bm bm
Don't trust it
Don't trust it 1
Fell apart the first time I tried to move my trailer. Front wheel completely buckled and sheared off.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Anthony Catanzariti Anthony Catanzariti
Do not use for more then 1000lbs
544.31 kg
I was moving my boat and the plate that the ball is screwed into just snapped out. It had 4 tack welds holding in the stem. It was the first time I used it. I think for something small it could be OK. My boat and trailer weighs 3000lbs . Tongue weight is like 300lbs I lift it by hand. If you need something strong and heavy duty this is not it.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
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George Leenders George Leenders
Manager
226.8 kg
Het kwam al defect binnen en buiten dat, slipten de wieltjes ook nog eens bij een geringe weerstand. Voor ons doel autotrailer met lichte buggy er op, is het niet toepasbaar. E.e.a. is netjes door de klantenservice opgelost. Advies; voor zware toepassingen, een elektrische mover aangedreven op de wielen is een betere oplossing.
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Respuesta de Servicio al Cliente: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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S.C. S.C.
Item never shipped
453.59 kg
Ordered my item 12/2 as a gift for Christmas. Got tracking info 2 days later. Tracking information never updated. Delivery date passed and still no item. Messaged customer service and they said UPS made a mistake. I called UPS and UPS said they never picked up my item. Messaged customer service again and they still claim it was a ups issue. Then said they’d open a ticket with UPS and I would get more information later. Never got any more information. Requested a refund and the rep said I needed too wait until the 18th before she could issue a refund because even though I had a delivery date 6 working days, they actually had longer. She assured me my time was on its way! Thankfully I ordered another item elsewhere and was delivered within 4 days. I’ve gotten so many different stories about my item and kept getting the runaround as to why it was lost. The 18th came around and I got a refund as soon as I said my item still hasn’t been delivered. Customer service was sketchy. Will not order from here again.
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Respuesta de Servicio al Cliente: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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rouille rouille
Rouille en 2 mois
226.8 kg
Rouille en 2 mois 1 Rouille en 2 mois 1
La roue rouille en 2 mois. Elle devient donc inutilisable car grippé. Très déçu : préférez une roue de meilleur qualité.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Marco Weimer Marco Weimer
Definitiv ungeeignet
226.8 kg
Definitiv ungeeignet  1 Definitiv ungeeignet  1 Definitiv ungeeignet  1
Das Teil macht nur im Internet einen soliden Eindruck. Nach 2 Tagen setzt sich bereits überall Rost an. Mit 50kg Stützlast bin ich deutlich unter Herstellervorgabe. Trotzdem verwindet sich auf Ebenen Betrieb das Teil so arg durch massives Spiel in den Führungen dass ich mich nicht traue das eigentliche Stützrad mehr als 2cm zu entkoppeln da ich Angst habe dass es jeden Moment außeinander fällt. Die Kurbel verbiegt sich sofort (Betrieb mit einer Hand). Spindel bei Auslieferung bereits verbogen. Kundendienst = Katastrophe. Keine Retoure möglich sondern Vorschlag über Rückerstattung von 26€. Nächsten Schritte nun per Anwalt Zusammengefasst: Eine Riesen großer Schrotthaufen
6 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Les Les
HORRIBLE COMPANY
544.31 kg
HORRIBLE COMPANY 1
I purchased the Heavy Duty Dolly from VEVOR. STAY AWAY FROM VEVOR. They do NOT stand behind their products. Their customer service is a constant circle of uselessness. The product came with a bad tire(had a hole in it). All I wanted was a replacement tire. THe online CHAT team kept saying that the email team had to handle it. The email team would not respond to me. On my second day with this. This should have been a easy fix. The company has no 1800 number to call, their customer service team purposefully sends you in circle. At one point they wanted a video of the defect. How do you take a video of a pinhole leak in a tire inside the rim? They were just trying to hope I give up. This company is NOT reputable and will just take your money. I tried multiple emails, online chats, all to no evail. DONT BUY VEVOR!!!!! By the way, their next step will be to reply to this review saying how sorry they are to hear, blah blah blah. Again, all someone had to do was email me and say "So sorry you had to deal with this, I have expedited shipped you a replacement. You should see it in the next day or two." I was not interested in a refund, just give me what I paid for!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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