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Pérgola retráctil para exteriores VEVOR de 12 x 16 pies con dosel, pérgola de aluminio con dosel retráctil, pérgola moderna con toldo parasol para patios, jardines, terrazas y patios traseros (beige)

Reseñas de clientes para Pérgola retráctil para exteriores VEVOR de 12 x 16 pies con dosel, pérgola de aluminio con dosel retráctil, pérgola moderna con toldo parasol para patios, jardines, terrazas y patios traseros (beige)

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Lake rat Lake rat
Pergola
For the price it's hard to beat especially for my use of it. The metal is a little lighter than I was expecting but the overall stability is pretty good and i would buy another one ..instructions for assembly could be a little more clear in certain areas
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Bruce Bruce
Go by the metric measurements
The pergola is great so far, but go by the metric measurements. I trimmed the legs to fit our space assuming it was 8 feet (96”) like the picture said, but it’s only 7’6” (90”). Other than that, great product.
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Bill Shamblin Bill Shamblin
Low Quality, poor customer service
As cheaply as this thing is made, you would think they could afford to provide a complete kit. Mine was short one small roller/hanger for the canopy and customer service is giving me a runaround about replacing it.
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Kemal Gulluk Kemal Gulluk
No accountability, delayed customer service a total scam
I bought a pergola from vevor on April 28 and when the product came the quality and the specs were not as advertised. I tried to return it within legal date providing supporting documents and pictures. Vevor refused to take it back and make a refund. I put a legal complaint to bc consumer act and started a dispute with my bank through my credit card. Strongly suggest you not to take the risk with the vendor!!!
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sagar Sagar
Overall okay, some design flaws
Overall decent. Lightweight yet fairly sturdy. Easy to assemble. However the area that acts as the cover when the canopy is closed collects so much water that it pools and stretches the fabric. Almost impossible to drain after even a little bit of rain
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JJ JJ
Missing Parts
I do not know what the problem is with getting missing parts from vevor. Even though they gave me a partial refund for the missing parts, I would like to know why they could not go to the user manual and look up the parts s I did and send them. Are they too big of an operation to do that or what. I have ordered other items from vevor, with no problems. I just do not understand why this pergola was a problem.
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Respuesta de Servicio al Cliente: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Lisa Lisa
Johnson
Was missing one part. Luckily I don’t throw away certain things. Used something in its place. The insert to one of the top beams was missing. I had a piece of metal that I could drill a hole but it did kind of make it little off but not that noticeable. Wasn’t worth the hassle of complaining or sending it back/
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Respuesta de Servicio al Cliente: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Jeff Jeff
Pretty good
Cheap materials, pain to put up as the instructions were useless . We will see how long she lasts…..
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Eric Johnson Eric Johnson
Paper thin
The design is stylish. Love the canopy. However it's paper thin aluminum. Would not buy if I knew just how thin the aluminum is. One good wind would probably fold it like a drink can.
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Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Bess Bess
Ms
Attractive, sturdy, arrived in good shape. Instructions are fairly good but some of the drawings are a little vague. Definitely a 2 person job to put together. Detatching the canopy for the winter will be a bit of a pain and will take 2 people, but doable.Overall, pleased.
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