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VEVOR Patinete de Rodilla Plegable, Andador de Rodilla Orientable de Aluminio con Manillar Ajustable en Altura y Rodillera, Frenos Dobles, Recuperación de Piernas para Lesiones, 160 kg, Negro

Reseñas de clientes para VEVOR Patinete de Rodilla Plegable, Andador de Rodilla Orientable de Aluminio con Manillar Ajustable en Altura y Rodillera, Frenos Dobles, Recuperación de Piernas para Lesiones, 160 kg, Negro

304.8 mm Un Solo Polo

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George George
user
304.8 mm Un Solo Polo
I like the size of the wheels, which was my motiviation to get this scooter. It allows smoother travel over uneven surfaces, even an outdoor trail to "walk" our dog. They also make going up and down small changes in height simple. A couple of negatives -- the brake never really worked properly. At the start it was partially engaged and adjustment was not simple so I ended up releasing it entirely. The "parking" brake feature never worked at all. Brakes should be more easily adjusted, tool free, especially considering that the user is likely restricted to one leg! Another thing is the need to constantly re-tighten the knobs on the frame -- they come loose easily, but that's a minor nuisance. It's also a bit noisy in motion, but again, minor. If not for the negatives this would be a 5 star
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle this has created. For more assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
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Dianna Newcomb Dianna Newcomb
Mrs.
304.8 mm Un Solo Polo
After having this scooter for four weeks. The breaks locked up for no reason. I'm dependant on the item to do everything. Now I'll have to take the break off in order to use it because I can't afford to purchase another or be without one.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
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Mark Mark
Under proforming
304.8 mm Un Solo Polo
Under proforming 2 Under proforming 2 Under proforming 2
I purchased this from Vevor directly and it had promised it would arrive in a couple days and it was longer then expected. I had purchased a nother unit (none Vevor unit) from a local health care provider and there is a big difference in the 2. The vevor one works but it is just cheaper and it shows. the brake drags even when it is setup correctly. I had sent in an email to support for them to only tell me the brake was fine. I also pointed out the brake was installed wrong but they told me it was fine. The front end was not aligned when it arrived so I had to do this with no instructions. Even with it aligned I feel like it is fighting me when i am using it. just does not roll as easy as the other unit I purchased. The bag on the front is cheap compared tot he competitors with their hard basket. I will admit the outdoor wheels and nice and do make it easier to go on grass, snow and Ice.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Stephan Stephan
Mr.
304.8 mm Un Solo Polo
Waiting to long, before it arrived 🤔
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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David Farren David Farren
Owner
304.8 mm Un Solo Polo
The knee seat does not fit for my knee.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this . Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Frustrated in DE Frustrated in DE
Takes longer to get parts than it did to get the scooter!
304.8 mm Un Solo Polo
I ordered this scooter to enable me to move around after ankle surgery. The price is right, the assembly was straight forward, the scooter was delivered within a few days of ordering, and the scooter was exactly what I needed...except for one problem. One of the rear tires would not hold air. I put the scooter together the day before my surgery and two days later, the back tire was flat and would not hold air. I'm non-weight bearing for 4-6 weeks so I figure I can get the issue resolved relatively quickly. WRONG. They're happy to replace the entire wheel and tire but it will take THREE WEEKS to arrive. Apparently, they can ship the full scooter from somewhere in the US but the parts have to come from a warehouse in China. That is some seriously poor planning.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jennifer Parcell Jennifer Parcell
Too wide a turning radius
304.8 mm Un Solo Polo
I didn't end up using it at all for my broken ankle. A friend put it together and broke down the box it came in and out it in the recycle can while I was in the hospital. Waste of $ for me. I ended up renting a wheelchair because of the tight turning radius.
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Respuesta de Servicio al Cliente: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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John Bennett John Bennett
CEO
304.8 mm Un Solo Polo
It started bad, then got worse. I chose this product to replace a broken knee scooter for its features and the delivery date listed met my urgent need. The unit arrived two days later. Then, upon putting it together, the rear wheel was scraping caused by the brake adjustment and bent wheel that wobbles. I immediately submitted a service ticket and for each reply it takes 24-36 hours for a response. One week later from date of order, I do not have a scooter and had to work around using my old broken one. Service is literally painfully slow and becoming very costly b
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Respuesta de Servicio al Cliente: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services.
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Oliver Schramm Oliver Schramm
Bremse nicht funktionsfähig!
304.8 mm Un Solo Polo
Die Bremse ist fehlerhaft montiert, so dass sie entweder schleift oder nicht bremst. Dementsprechend ist der Roller nicht funktionsfähig! Der Service hat anfänglich schnell auf meine Reklamation mit Nachfragen reagiert, jetzt bekomme ich aber seit drei Tagen keinerlei Antwort. Sehr ärgerlich!
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Respuesta de Servicio al Cliente: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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DF DF
Buyer
304.8 mm Un Solo Polo
Be sure to to verify the measurements, including the weight of the scooter, before you purchase. This scooter was too large for my needs and I was unable to return it.
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Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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