Reseñas de clientes para VEVOR Patinete de Movilidad de 3 Ruedas, para Personas Mayores y Adultos, Capacidad de Carga de 227 kg, Rueda de Movilidad, Autonomía de 35 km con 3 Velocidades, 1000 W, Pendiente Máxima de 20°

Can climb a 21 degree ramp if center of gravity moved forward to prevent front wheel lift. Parking brake slightly difficult to set but everything else is easy for a senior rider

Scooter was well packaged arrived in perfect condition. Did not have enough information needed an owners manual. Could not get it to run until found a switch under the seat Unable to make contact with anyone in your organization to help me with the hidden switch problem

I've had it for over a month. Haven't been able to use it due to charging and seat mechanism issues. Not getting any help from support. Opened a return ticket twice and they just cancelled them saying issue was resolved when it was not. I requested for them to repair it or replace it and they are not doing either one. Currently disputing purchase.

Vevor scooter makes loud squeaking noise. Can't find where noise is coming from. Tried everything Very annoying. Ruins the pleasure of the ride. Nothing special about this scooter. I've had better.

The Trike is adequate for our needs. However it did arrive with a flat rear right tire. And absolutely no hint of a user manual. Service details completely missing, we were left on our own. Vevor's AI support system is a sick joke. :-( We were promised "Tracking on delivery" even when we paid the extra "insurance for safe delivery", $60+! The only data on the tracking was the date of our purchase. In numerous emails with the faceless Bot we were promised a human would get back to us in 24 hours. That was almost a month ago and we still have not had a reply from Vevor! Totally disrespectful. We hope nothing goes wrong with this machine because we know we are completely out here on our own. We anticipate no support from "Sell it and Forget It Vevor"

Recibido el scooter y muy contento con la compra. Lo recomiendo

My chair arrived very well packed on a pallet with steel framing. I really love this chair but when I am rolling down the road I get a grinding noise from under the chair. I'm not exactly sure what's wrong. Hopefully they will have answers for me.

It was late delivery and when unpacked the battery gauge was not working. I reported this immediately and although there has now been 16 communications about this, the problem has still not been resolved. I have had to result to informing Pay Pal about this with a view to some sort of rebate. I am still waiting for a dedicated representative to contact me as informed in your last email. I have offered you 4 solutions to this problem as I would prefer to keep the unit as I have found it to be all good not counting this problem.

UNIT WILL NOT POWER UP /START/NO POWER

While I did recieve the order, I did intentionally buy it with the idea of being able to return the item within 30 days of purchase. I rode the scooter around for about 6 days and realized it was not functional for what I bought it for. The one star is in regard to their lackluster of a return and refund department. I started a return and refund ticket and customer service did not resolve the issue nor were accommodating to get the return started. They kept sending offers that were a fraction of the cost in order for me to keep it. Their reasoning to avoid the return process is "Our customer service warehouse is located far away from you, problems may arise with the return shipment, e.g. the goods may be lost or damaged during transport. It is therefore advisable to keep the goods in order to minimise loss. If you prefer we can offer you a partial refund of USD 1131. Perhaps you could keep the goods. Please reconsider." It became clear to me that they don't typically return and refund items hence the multiple offers instead. A big red flag for their customer service too is not being able to talk to a person via phone. In the end, I had to consistently negotiate may way up to $1,500 to even get close to what would be a full refund. I consistently stated throughout my conversation I had no intent on using the product and to start a return promptly. Their default answer will be a wait time of 48 hours to resolve the issue only to return and provide an offer. I now must keep the product and find a way to give it to someone else who may use the product. The 30-day return and refund is misleading. The respective department will only try to give you offers instead of starting any kind of a return. And if they do give you the run-around on a return, please know that you can negotiate for a higher amount to get close to a full refund. Advocate for yourself. PLEASE do NOT buy this product from Vevor if you expect an easy time with the 30-day Return and Refund process should you not find the product for you.