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VEVOR Pasamanos de Exterior para Escalera Kit de Barandilla para 4 a 5 Escalones Tubo Cuadrado con Barra Horizontal Rieles de Soporte de Acero al Carbono para Escaleras de Hormigón, Terraza, Negro

Reseñas de clientes para VEVOR Pasamanos de Exterior para Escalera Kit de Barandilla para 4 a 5 Escalones Tubo Cuadrado con Barra Horizontal Rieles de Soporte de Acero al Carbono para Escaleras de Hormigón, Terraza, Negro

Tipo Sencillo Paso 4 o 5

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Asher Asher
Missing pieces
Tipo Sencillo Paso 4 o 5
Missing pieces 1
Was delivered missing the screws to attach the railing to the posts. Can’t set it up without going to get the proper screws.
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Respuesta de Servicio al Cliente: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464193275443200] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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paolo.psansone paolo.psansone
Manca un corrimano
Tipo Sencillo Paso 4 o 5
Numero ordine 26110600926417033992 Ho ordinato e pagato 2 corrimano da € 47,90 x 2 uguale a € 95,80 ma ne ho ricevuto uno solo. Me ne manca un altro.
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ga*** ga***
Sent wrong item
Tipo Sencillo Paso 4 o 5
I was sent this product but it is now the one I ordered or intended to order. The one I need has a single post and is intended for use with two steps. What was sent is of no use to me.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely apologize for the inconvenience caused by the mix-up with your order,we know this must have been disappointing.Making this right for you is our top priority. We will create a ticket to reach out soon and confirm details with you. Rest assured, we will work out a solution that meets your needs.Please check your inbox promptly for our messages.
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Lola Lola
Terrible customer service
Tipo Sencillo Paso 4 o 5
Bought 2 of the exact same handrails. One was incorrect (missing holes to attach the crossbar) have repeatedly contacted customer service to get the right part including pictures to explain, I was sent 2 little plastic pieces…not even close to what was requested. Have been waiting for the return label to send it back; nothing been sent. So I have opened dispute with my CC.
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Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We are truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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oddeirikback oddeirikback
Tipo Sencillo Paso 4 o 5
El usuario no dejó ningún comentario escrito.
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Anita  Schnitzius Anita Schnitzius
Outdoor handrail
Tipo Sencillo Paso 4 o 5
I can't leave a review as we didn't receive all the parts! At first we noticed the box was torn off at delivery and rail was broken and contacted Vevor Support which was an experience in itself!! Finally after speaking with numerous people they sent a refund. After that we opened the box to find no directions, no nuts or bolts and one support leg missing!! Overall it was not a pleasant experience 😕
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Respuesta de Servicio al Cliente: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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