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VEVOR Pasamanos Escalera 121,9 x 90,2 cm, Barandilla Escalera de Aluminio / Hierro, Pasamanos para Aire Libre con Espesor de 2 mm, Pasamanos para Adaptar a 1, 2 o 3 Pasos, Rango Ajustable, Color Negro

Reseñas de clientes para VEVOR Pasamanos Escalera 121,9 x 90,2 cm, Barandilla Escalera de Aluminio / Hierro, Pasamanos para Aire Libre con Espesor de 2 mm, Pasamanos para Adaptar a 1, 2 o 3 Pasos, Rango Ajustable, Color Negro

121,9 cm

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Moxy Moxy
Poor Handrail Hardware
91,4 cm
The anchors that come with the handrail are extremely poor quality and basically useless. The anchors do not expand enough to grip the concrete one the lag bolt is inserted and turned. The handrail itself is good, but paying for the anchors and not being able to use them is unsatisfactory.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for informing us of your worries. We’re sorry for the hassle caused. For more assistance, go to our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will work to fix things quickly. We appreciate your patience.
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Brian Ostwald Brian Ostwald
Residential Builder
121,9 cm
Handrail worked great, problem was code required the ends to return to the posts in my state and I now need to order a new one in order to get my final inspection to pass. I wish they either offered an attachment that could be put in to do make the returns or have stated somes states building codes will not allow this style. They require this in my state to prevent purses, shirts, fire hoses, etc. from getting snagged on the projection. I'm going to be out 120 dollars now to remedy the situation plus the labor to install. Hopefully the holes are at least covered with the new rails.
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Respuesta de Servicio al Cliente: Dear valued customer, thank you for your patience and cooperation. We are currently in the process of addressing your concerns and working diligently to provide you with a satisfactory solution. During this time, please keep an eye on your ticket and email for updates on the progress. Should you have any further questions or require additional assistance, feel free to reach out to us.
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Bay Area Buyer / DIYer Bay Area Buyer / DIYer
Bay Area Installer
91,4 cm
The rails look great from afar but if it rains or gets wet somehow, the bolts that hold the rails together will rust very easily if the painted surface of the bolts is scratched. It's difficult to not scratch the bolts while tightening them when assembling the rails. In order to secure the rails to a surface, in this case concrete, one needs to drill about 4" into the concrete with a hammer drill. This 4" hole drilling needed to be done 16 times, 8 per rail, for the two rails that I purchased. The box contains no guidance as far as how to go through the installation process, it just shows the assembly of the rails themselves. I built the rails completely, pulled the base cover up and taped them up and out of the way. I then placed the rail onto the concrete surface where I was going to install, and drilled the holes one at a time to make sure everything lined up prior to screwing both of the bases down. Remember, if you are working with concrete, the holes need to be relatively close to the bolt pattern on both towers. I lifted the entire rail assembly after each hole, then back down to make sure the holes were close enough. I highly recommend not drilling the holes through the base itself. Make a mark through the base hole, lift the rail assembly away, then drill the hole, but put the base back down after every hole is drilled so you can adjust each next hole if the prior hole is a little off. Overall, I would say that anyone without installation experience, like that which I described earlier, should not consider taking this project on themselves. Further, this would be a product that should be used in a residential property application with occasional daily use, and I would discourage leaning on the rail if you are a heavier individual, as the weight limit is 165 pounds. Plan on retouching the paint on any of the areas that get scratched, the bolts are steel and will rust.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle this has created. For more assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
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petit escalier petit escalier
je vais lle renvoyer quand je le recevrai car je n'en ai pas besoin
121,9 cm
je me suis trompé d'escalier . ce sont les mains courantes d'a coté que je voulais
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Bill Rundell Bill Rundell
Installation technician
121,9 cm
The hand rail is not acceptable for installation here in the USA. Local, State and international codes require it to be capable of handling up to 200 pounds. The handrail I received has a capacity of 165 pounds. I have attempted to return it with no success. I would like to exchange it for a steel handrail that meets the code.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Jim Jim
Retired
I will NEVER shop at VEVOR again.... I tried to return a heated sweatshirt (actually I only wanted to exchange for a larger size) and they gave me a bunch of crap. Terrible customer service
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Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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