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VEVOR Motosierra de Gasolina de 508 mm, Motosierra de Gasolina de 58 cc, 2,7 HP con Mango Antideslizante, Doble Depósito de Combustible, Ideal para Cortar Madera, Podar Árboles y Limpiar Terrenos

Reseñas de clientes para VEVOR Motosierra de Gasolina de 508 mm, Motosierra de Gasolina de 58 cc, 2,7 HP con Mango Antideslizante, Doble Depósito de Combustible, Ideal para Cortar Madera, Podar Árboles y Limpiar Terrenos

58 cc-20 pulgadas (Nuevo)

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Jason Jason
Customer
Customer 1
I received my chainsaw and unboxed it, only to find that I wasn’t able to put the bar on the motor. The hole that is drilled in to the bar for the chain tension is not drilled correctly on either side of the bar. I was not able to even use it yet. I have done a couple of text chats with customer service, to which I have no path forward on getting this issue resolved. I tried calling their customer service number a couple of times and got a message saying no agents were available each time. This is very frustrating and I wouldn’t recommend buying any products from this company with how this one has gone. I’m still waiting on an actual response from Vevor. I got and email to review the product before I got an email about the issues I am having.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Ryan Honea Ryan Honea
Broke on the first pull.
Broke on the first pull. 1 Broke on the first pull. 1
Cover on my pull rope broke on first pull.Tried to submit it to customer service with my order number and is saying that my order number is no good.How do I resolve this issue?
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Detlev Suhl Detlev Suhl
Dårlig
62cc - 20 pulgadas
Dårlig 1
Dene funker bare en gang og nå starter den ikke 😤 jeg har alt forsøkt men kan ikke stårte fen ennå Har se video på you toube men gjør allt riktig
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Respuesta de Servicio al Cliente: Vi har mottatt henvendelsen din angående dette problemet. Kundesupportteamet vårt vil følge opp problemet ditt innen 24 timer og fortsette å hjelpe deg til alle dine behov er løst. Vennligst følg med på svarene på henvendelsene og e-postvarsler.
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Michael McQueeney Michael McQueeney
Trash
Trash 1 Trash 1 Trash 1
This item is JUNK!!! Don't waste your time or money. I bought the protection plan because I was not sure about how good this would be for such a low cost....I was right! The protection plan is WORTHLESS!! At the end, they offered to refund $20!!! The saw was never even able to start....defective product....WASTE OF MONEY. For $50 more, I bought a Craftsman 20inch....and THEY honor their warranty!!
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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AC AC
customer
customer 1
Chainsaw did not work. I contacte customer service and they never addressed my issue. I returned the defective item. They never send the replacement. They use AI to automatically reply to your emails with can annoying replies,
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Manuel Manuel
motosserra inacabado
62cc - 20 pulgadas
motosserra inacabado 1 motosserra inacabado 1
o motosserra veio sem a tampa de onde se coloca o oleo para a corrente (primeira imagem) e sem aquele botao macio de injetar gasolina no arranque , nao liga e nao presta... acredito que a VEVOR so tinha um e o desfez porque logo que o comprei ficaram todos zerados sem stock.... agradeço que a VEVOR me devolva o dinheiro e como devolver esta porcaria que me enviaram.... Nota do produto menos 10 de 0 a 10 e a resposta da VEVOR ainda aguardo a resposta como devolver esta porcaria...
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Respuesta de Servicio al Cliente: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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Julian trevino Julian trevino
Not working
Not working 1
Followed all the starting steps a few times and the product wont start it seams like it defected or something.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Capt J Capt J
Won’t Run
Won’t Run  1
Sounds like something is internally broken when I try to pull the cord to start it. Tried to issue a return and of course the return process doesn’t work!!! What a scam!!!! Buyer beware and don’t buy this chainsaw!!!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Javier Alvaro Blanco Javier Alvaro Blanco
Motosierra Vevor de 355mm y 40cc
40cc - 14 pulgadas
Motosierra Vevor de 355mm y 40cc 1
N° pedido 26021500939414041309. El arranque de la motosierra se ha estropeado. Solo la he usado un día.
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Respuesta de Servicio al Cliente: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
Josh Moser Josh Moser
Not well built
Not well built  1
Not well built everything is plastic and the pull rope housing broke fast and is cutting the rope up
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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