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VEVOR Motosierra de Gasolina de 455 mm, Motosierra de Gasolina de 52 cc, 2,4 HP con Mango Antideslizante, Doble Depósito de Combustible, Ideal para Cortar Madera, Podar Árboles y Limpiar Terrenos

Reseñas de clientes para VEVOR Motosierra de Gasolina de 455 mm, Motosierra de Gasolina de 52 cc, 2,4 HP con Mango Antideslizante, Doble Depósito de Combustible, Ideal para Cortar Madera, Podar Árboles y Limpiar Terrenos

52 cc-18 pulgadas (Nuevo)

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Demoulin Demoulin
Tronçonneuse thermique
58 cc-20 pulgadas (Nuevo)
La lame est sortie du guide , une partie de la lame a comme fondueau bout de 2 minutes.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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James Pickett James Pickett
Chain saw
So had issues when it was taken out of the box, which usually would not be a problem, but vvored does not wanna honor the replacement or refund or repair after I bought an extended warranty
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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John Lowe John Lowe
Owner
I purchased this saw and on the first use just cutting limbs the saw jumped back as chainsaws do and the handle completely pulled apart from the saw even out of the carburetor. I purchased the protection warranty coverage and filed a claim.was told I would get a response in 24 to 48 hrs only after 3 days I contacted VEVOR for status only to be told 24 to 48 hrs for a response after 3 days again I contacted VEVOR again and was told the same BS as the last time I guess they think stall tactics will work and I will just drop it . I guess they just don’t care or wont stand behind what they sell and nether will the XCotton warranty plan. Would not recommend purchasing this product or the warranty that they sell.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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K Johnson K Johnson
Farm Manager
Started and ran twice for 10 min. Never started again. Disappointing purchase. Glad I didn't spend much for a useless saw.
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Joe Joe
Tree cutter
Yes it's a powerful saw to a point, the parts that's used to make the saw are cheap and break easy, I didn't even have it a month and the pull cord assembly basically blew up. I purchased the one year warranty, and I've been getting the run around since February 25th about trying to get replacement parts. THE ABSOLUTE WORST CUSTOMER SERVICE IVE EVER ENCOUNTERED.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Carey Bishop Carey Bishop
Homeowner
Saw would not start. Seems like it is not firing
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Matt Matt
Mr
Won’t start out of the box. Tried for hours and watched videos but the chainsaw doesn’t start or turn over. I’ve run out of options to get it started
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Telly Andersen Telly Andersen
Rat og pedaltramper
58 cc-20 pulgadas (Nuevo)
Jeg kan ikke starte den. Har forsøgt flere gange at skrive til Vevor for at returnere den men hører ikke noget fra dem
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Respuesta de Servicio al Cliente: Vi har modtaget din sag og har fortsat kommunikationen om problemet. Vi anmoder i øjeblikket om detaljerede oplysninger via e-mail for at løse det og afventer dit svar. Du kan være sikker på, at vi følger op, indtil problemet er fuldt løst – følg venligst med på svar på sager og e-mail-advarsler.
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Michael Barragan Michael Barragan
20in chainsaw
1st day out the box I tried to turn on. I did exactly how the instructions said to do. Watched the videos and it never turned on. Im trying to do a return and of course I haven't gotten a response to do so or package information to send it to.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Jesse Martin Jesse Martin
Not good
Used it once. Chain brake malfunctioned. Sitting in my shop unusable. Tried to contact Vevor. Make it impossible to get a response. Purchased about a month ago. Pay a little more for better craftsmanship and service. That is my review!
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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