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VEVOR Amoladora Molino de Harina en Polvo 19 cm x 13 cm x 36 cm, 21.000 W, Molinillo de Granos Eléctrico de Acero Inoxidable con 25.000 r / min, Molino de Polvo Eléctrico de Tipo Oscilante para Granos

Reseñas de clientes para VEVOR Amoladora Molino de Harina en Polvo 19 cm x 13 cm x 36 cm, 21.000 W, Molinillo de Granos Eléctrico de Acero Inoxidable con 25.000 r / min, Molino de Polvo Eléctrico de Tipo Oscilante para Granos

1000 g

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Daria Novak Daria Novak
Owner, Mushroom Maiden Farm
Sparks flew, it smelled like it was burning, and the motor stopped working within days of when I purchased it. The timer doesn’t work either. I only loaded it half way. It was not an error on my part.. The electric smell from the motor permeated our whole place for 2 days. Customer service has yet to fix or replace it although I bought the service plan and this all occurred within 2 weeks of purchase. I keep getting emails from Vevor telling me to “be patient” and that it was sent to someone higher up. I purchased the same machine a couple of years ago and have not had trouble. Maybe they changed Chinese factories where it was made — I don’t know — but it hurt my small business. Customer service, when I did the initial online chat, couldn’t even tell me if it was safe to use or a fire hazard. I am very, very disappointed. I gave them my phone number and asked for a call back but never received one. I sent in the info they requested and when I did not hear from Vevor I recontacted the company and was told to send in the same info I had already sent in. They sadly get a grade of F.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Sandra Sandra
Mrs
El molino llegó defectuoso, el motor no funciona correctamente. Inmediatamente notifiqué al vendedor y nunca me dieron una respuesta. Solo replicaban la conversión que yo ponía en el chat para pedir una solución. Muy mala compra, el producto muy malo. Jamás recomendaría, ni volvería a comprar nada en VEVOR.
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Respuesta de Servicio al Cliente: Hola, lamentamos mucho su experiencia y valoramos mucho sus comentarios. Se ha creado un ticket de soporte para que nuestro equipo de atención al cliente pueda contactarle directamente. Se pondrán en contacto con usted por correo electrónico y le mantendrán informado hasta que el problema se resuelva por completo. Por favor, revise su bandeja de entrada para ver nuestros mensajes. Gracias por darnos la oportunidad de solucionarlo.
par par
“Completely Disappointed by the 30-Day Return Policy and Customer Support – A Very Frustrating Experience”
I am writing this review with real disappointment and frustration, because I honestly did not expect such an experience. VEVOR advertises a 30-day free return, but in my case this policy was only true on paper. From the very first use, the product showed behavior that made me uncomfortable from a safety perspective, including a visible electrical spark during startup. From the beginning, I contacted customer support only through messages and emails, clearly stating that I wanted to return the product. What followed was an extremely exhausting process: around 10 days of messaging, waiting, delayed responses, repeated requests for videos, and ultimately no real action toward processing the return. In the end, instead of accepting the return, I received a generic, copy-paste response claiming the behavior was “normal” and that I could use the machine “with confidence.” Given my personal concerns about safety, this response was very upsetting and disappointing. No return label was provided. No refund process was started. And at no point did I feel that my concerns were taken seriously. This review reflects my personal experience. Unfortunately, it did not match the return policy or level of customer care I expected, and because of this experience, I personally will not purchase from VEVOR again.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Néstor  MARCOTE STEPANCZUK Néstor MARCOTE STEPANCZUK
NO RECIBI JAMAS EL MOLINILLO QUE COMPRE Y PAGUE QQ
550 g Tipo Vertical
No lo recibí y no me dieron ninguna respuesta de donde está EL ENVIO LO CONTRRAARON USTEDES Y NO AE HACEN CARGO 😡😡😡😡
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Respuesta de Servicio al Cliente: Hemos recibido su solicitud sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará brindándole asistencia hasta que todas sus necesidades estén resueltas. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
BS BS
defective product
Item damaged on 1st use.. reported next day. cus rep took 15days to reply me to fix the problem yourself. After fight, i got half of the cost .. for one day use, i pd 50% cost.. Never recommend to anyone in the future.. Good bye to this company
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Mestral Alexandre Mestral Alexandre
commande non reçue
Bonjour, J'ai commandé 2x ce broyeur à céréales il a plus d'un mois et je n'ai encore rien reçu.... Pourriez-vous m'informer de l'état de la commande ?
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Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Pour toute question, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour la mauvaise expérience logistique que vous avez rencontrée. Nous avons pris note de ce problème et le signalerons à notre partenaire logistique afin d'optimiser le processus de livraison. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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plainte plainte
Moulin à épices commercial VEVOR 2500g Moulin à grains électrique Broyeur à grande vitesse
bonjour, ca fait 2 fois que j utilise et le moteur vien tres chaud et une poussiere de moteur sort et sali tout , je veut le retourner pour echanger pas tres content
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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S. Galloway S. Galloway
DON'T BELIEVE THE VIDEO
The description says grain GRINDER, but its just an overpriced blender! AVOID
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Respuesta de Servicio al Cliente: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
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suzie suzie
mill
I have only recently purchased this item and i only made abouty 5 cups of flour and it stopped working . I am presently trying to either fix it or get reimbursed or a new one. Suzann
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Kelly Kelly
Don't waste your time or money on Vevor
I received this item damaged. After WEEKS of emailing back and forth arguing with Vevor, I was finally promised a refund (I just wanted to return it). Never came. I will unfortunately have to take more time to dispute it with my credit card company.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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