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VEVOR Máquina para Hacer Cubitos de Hielo Comercial 47kg/24h, 50 Bandejas para Cubitos de Hielo Capacidad de Almacenamiento de 15 kg Autolimpieza Sin Instalación Independiente para Hogar, Restaurante

Reseñas de clientes para VEVOR Máquina para Hacer Cubitos de Hielo Comercial 47kg/24h, 50 Bandejas para Cubitos de Hielo Capacidad de Almacenamiento de 15 kg Autolimpieza Sin Instalación Independiente para Hogar, Restaurante

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383 reseñas
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Nancy Nibarger Nancy Nibarger
Owner
I'm assuming the ice machine would have worked? But when it arrived it had a huge dent in the bottom of it. Now I'm dealing with customer service which is like dealing with slugs because they never call or write back in an email. There's also no phone number to call. This is been very frustrating.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Felipe Elizalde Felipe Elizalde
Tecnico
Tecnico 3
Tecnico 3
La maquina no funciona ,el boton de encendido no se activa y por lo tanto la maquina no inicia su ciclo.
9 personas encontraron esto útil
FH34 FH34
Problème Connexion
130 libras/24 h Entrada de Agua Simple
Bonne machine mais reçu sans l'accessoire principal qui permet d'alimenter la machine en eau. Dommage que le site ne le propose pas à la vente. Il faut donc se débrouiller si l'on veux produire des glacons
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Eric Eric
Ice maker
Not too impressed at this point bought it June 6th today July 7th it's has stopped making ice with an e2 code
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jl Jl
Review
This definitely does not store 33lb of ice. False marketing I guess. But aside from the storage bin, it’s a great machine to have.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
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Roman Roman
Schlecht verarbeitet
130 libras/24 h Entrada de Agua Simple
Kam mit dicker Beule bei mir an!
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Craig Craig
Great ice machine while it lasts
Great ice machine while it lasts. Had this ice machine for 6 months then it died. Tried to reach out to vevor for the warranty but can't get anyone to respond. Buy somewhere else that actually stands behind their warranties.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Michael smith Michael smith
Replacement issues
Replacement issues  2
Never again will I spend my money with this company. I received this ice machine severely damaged to my door step! I reached out to Vevor team to replace this machine. Vevor team responded with an unsatisfied response which ultimately resulting for me to rebox this damaged merchandise and haul to an Fedx location and wait until they receive the damaged item in order for me to get an refund or replacement. I recently had back surgery and I’m not able pick this item up or will able to fit this item in the car. Their decision is very inconsiderate and definitely inconvenient. I am highly disappointed in their decision to hold me accountable and make it my responsibility to return the item in order to receive a refund or replacement. 300.00 bucks they just took.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Rebecca OHara Rebecca OHara
Owner
We love the ice machine but had to put it in our garage since it came dented. I bought the insurance, did a claim and never heard from anyone. Too bad I had a cart full of Vevor items I wanted to buy but with poor warranty and unresponsive insurance I'll buy elsewhere.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Nicolas Nicolas
Features should be more in depth about what it does and doesn't include.
I've never seen a ice maker that doesn't have a drain pump. This one does not come with one, not even an external one. Personally I feel that this specific feature or lack there of should be stated clearly for consumers looking at the unit to prevent the same issue I had after it arrived. I understand this is a me problem, but I still think this is misleading for people who have never purchased a ice maker before.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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