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VEVOR Máquina para Fabricar Hielo 59 kg/día Almacenamiento de 15 kg, 45 Cubitos por Ciclo, de Acero Inoxidable, Independiente y Bajo Encimera, con Pantalla LED y Autolimpieza, para Bar, Restaurante

Reseñas de clientes para VEVOR Máquina para Fabricar Hielo 59 kg/día Almacenamiento de 15 kg, 45 Cubitos por Ciclo, de Acero Inoxidable, Independiente y Bajo Encimera, con Pantalla LED y Autolimpieza, para Bar, Restaurante

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382 reseñas
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Bruno SENECHAL Bruno SENECHAL
Dommage
130 libras/24 h Entrada de Agua Simple
Super!! Machine au top, livrée comme convenu. Dommage que les raccords et filtres ne soient pas dans le colis et que ce ne soit pas indiqué dans le descriptif et que ce ne soient pas proposés en option ou achat complémentaire !!!!! Pour ma part, Probablement une machine au top!!! INUTILISABLE !!!!! Service client contacté : « photo de la machine dans son emballage » et « éléments manquants sur la photo du site » effectivement ils ont raison…, les raccords et filtres sont sur tous les modèles mais pas sur celui ci!!!! Aucune proposition à ce jour du site, même pour me les vendre….. On se fait avoir, n’étant pas un super inspecteur des images fournies… JE VOUS INVITE TOUS À REGARDER AVEC ATTENTION LES PHOTOS DES PRODUITS PROPOSÉES PAR CE SITE ET NE PAS VOUS CONTENTER DÛ DESCRIPTIF !!! Seules les photos font foi. Peut être que VEVOR me proposera les raccords et filtres, tout pour pouvoir installer et utiliser cette machine…… ou pas…… Je complèterais ce commentaire !
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Jorge Robles Jorge Robles
Sr
Mi compra nunca fue entregada, requiero mi reembolso.
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Respuesta de Servicio al Cliente: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
Michael Michael
Chief
Worked for less than a year and I can't get any real support for helping me replace it or fix it. I am very disappointed.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Troy Troy
Damaged on arrival
I have not been able to use this as of yet. I received the product damaged and chatted with customer support as soon as I had it out of the box. I showed them pics of the unit and box. I was told to wait up to 48 hours to get a reply on the next step of what they are willing to do to fix it.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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George Hart George Hart
Mr
Do not purchase from Vevor !! I purchased an Ice Machine snd it quit working after a few hrs and Vevor is not standing behind there product !! Been trying to resolve this for almost 2 weeks and still nothing from Vevor !! They are probably like this with all there products !!!!!
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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brandon kirk brandon kirk
Owner operator
Showed up packaged great but does not work. Can't get a response from customer service either. Attempting to get a refund.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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SAS Janssens&Grange SAS Janssens&Grange
Panne
130 libras/24 h Entrada de Agua Simple
J'ai acheté une machine à glaçon et je ne peux pas travailler avec elle est en panne . J'attends que un téchnicien me téléphone ou le retour de la machine.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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 Craig McDaniel Craig McDaniel
Problems with product and refund
Recieved ice maker and noticed at installation that the door has a 1/4 inch gap on top of ice door. Tried it for a short time and asked for a refund ! They agreed and sent a return label! Said as soon as I shipped and provided proof, which I did, they would refund my account immediately! Shipped on May 5 and delivered on May 8. Sent messages on ticket during that time frame and no responses. They keep closing the tickets. Did the online chat Monday and still nothing! This is ridiculous on how they avoid customers!
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Trenton westfall Trenton westfall
Don’t do it ! !
Don’t do it ! Less than a year with little use the machine stopped dropping ice. My understanding this a fairly common issue. Contacted Vevor , after a little back and forth stuff they decided it was ok to offer me 20.00 yes 20$ to get it fixed myself ! There is a variety of problems with that as I hope you can see. Main one is no one in my area to work on such things that I’m aware of. If it wa used often and had a couple years on it I might understand. It was used on 6 weekend camping trips ! There are a lot of options out there don’t chance this one or the unreasonable company to back the product ! Picture ( if it downloads) shows the big chunk of ice I get after the machine sits for 2 hours and starts to thaw ! Never mind won’t load and I have put too much time into this already.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Stefano Burani Stefano Burani
Roba cinese non comprate
Non funziona bene ghiaccio rimane appiccicato allo stampo e si blocca
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Respuesta de Servicio al Cliente: Abbiamo creato un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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