Reseñas de clientes para VEVOR Máquina para Fabricar Hielo 54 kg/24h Almacenamiento 7,3-13,3 kg, 36 Cubitos por Ciclo, de Acero Inoxidable, Independiente y Bajo Encimera, con Pantalla LED y Autolimpieza, para Bar, Restaurante

I purchased this machine to provide good quality ice. It does not! The ice begins melting almost immediately. It comes out in a large block-not individual cubes. The ice full shutoff happens after only a few ice cycles, so you don't have the ice bucket full ever unless you constantly move the blocks out of the way. Customer service is HORRIBLE. I have tried to return this product for 2 weeks. I cannot reach anyone by phone and the Chat representatives only offer discounts or replacements. I had to dispute the charges on my credit card to stop payment.

Unable to leave messages due to system error, typing phone and won’t allowed

This arrived damaged in several areas. Also did not work, gave error code upon plugging it in. This is stated to hold 200 lbs of ice but the tank looks way to small to be even close to that. Customer service took weeks to supply a return label and refund. I had to send them pictures multiple times.

I bought this about a month ago and the water pump has gone out.

It does NOT work. Brand new out of box and does not work. Got the 3 year warranty and it takes 48 hours for a technician to get back to you. Requested refund. Hopefully they don’t charge shipping for refund. But this seems like a scam. So they likely will. Highly recommend not buying this product. The cheap became very expensive. Have to keep buying ice for my bar. Had to pay a plumber to hook it up. Can’t order a new one from a reputable company because I don’t have enough space to have 2 ice machines. Waste of time and money. 100% wish o never ordered this product.

The unit came damaged with dents in the side and front panel. The unit has multiple leaks from inside the machine and covers the floor with water constantly.

Less than a week that we installed the machine it stopped making ice.

When it makes ice it is great. The problem is it doesn't make ice consistently. I have been fooling with this machine for a week now and have yet to make more than three batches of ice in a row. The water pump continually jams,(I bought the model supposedly capable of drawing from a water jug) mind you this is a brand new machine. I have contacted ...or at least attempted to contact Vevor for resolution and have yet to get one almost a week later. I started sending chat messages early this morning it is now 9:00 at night and have yet to have a chat message returned. I have even requested a refund and return ticket with no reply other that we'll have someone contact you within 48 hrs...NOPE didn't happen. Any phone number you find for the Vebor company is false, not in service, or for a completely different company. I truly thought this machine would save me money from purchasing ice for get togethers and fishing trips, so far all it has done is cost me money and time, a lot of time! If you are thinking of buying one these machines, run.... run as fast as you can to any other product, and any other company!

I assume the product is probably fine. This is more in regards to customer service. It appears the model we purchased does not support water bottle usage. I inquired multiple times about returning or exchanging it, but never got a response.

can not figure out how to even get it started making ice. not impressed. obviously wasted my money.