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VEVOR Máquina para Fabricar Hielo 41 kg/24 h Almacenamiento de 6 kg, 32 Cubitos por Ciclo, de Acero Inoxidable, Independiente y Bajo Encimera, con Pantalla LED y Autolimpieza, para Bar, Restaurante

Reseñas de clientes para VEVOR Máquina para Fabricar Hielo 41 kg/24 h Almacenamiento de 6 kg, 32 Cubitos por Ciclo, de Acero Inoxidable, Independiente y Bajo Encimera, con Pantalla LED y Autolimpieza, para Bar, Restaurante

90 libras/día

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345 reseñas
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Richard Mintz Richard Mintz
Major leak
Major leak 1 Major leak 1
On the inside of the unit where the drain plug connects to the machine there is an annoying amount of water dripping out onto my floor. I’ve verified that the connection is not faulty or that there are no cracks at the point of connection. No issues there. For some reason it’s just leaking no matter what I try. I’m not gonna start taking it apart and then void whatever warranty it has. I sent Vevor the evidence to the website they wanted me to use, which wasn’t even their website it was so third party. I’m not happy with this process.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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giacaro27 giacaro27
Failed soon
80 libras/24H Hielo Cuadrado Entrada de Agua Simple
Failed soon 1
After only one month the ice maker solenoid valve failed and struggling to get the ice maker back or seek for teplacement,
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jonathan D Smith Jonathan D Smith
Owner
Owner 1
This machine came damage which looked like cosmetic. The company did discount it but after running it a few days it has crack in the drain hose spot and is leaking all over the floor in my house. I need this warrantied
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Clay Clay
Ice hopper size way overstated
Ice hopper size way overstated  2
Ice hopper much smaller than stated. I would say holds 5lb ice no more than 8lb ice. See picture of cooler of a full hopper of ice 8inch X 14inch cooler . Size ice hopper way overstated
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
rightarm rightarm
Works great, but came damaged!
Works great, but came damaged!  2
Ice maker works great and was a great price. Unfortunately it came damaged during shipping and VEVOR would only offer a $100 coupon for the damage. Even bought the shipping protection they offer and all it did was redirect me to Vevors shipping claims. So don’t waste your money on the shipping protection. Luckily this isn’t in a part of my house where it will be seen and I can live with the damage, as they gave me no other choice!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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shannong shannong
No good
After 4.5 months it quit working
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Cheryl C Cheryl C
A nightmare from start to finish
I bought this ice maker to use with a 5-gallon water bottle system. I spent a full week trying to get it operable and never succeeded. The instructions never worked, my many questions went unanswered, and support was email-only — no phone number, no person to talk to, just emails, videos, pictures, expired links, and timezone delays, with their replies landing in my spam folder. In the end I returned it: they directed me to FedEx locations that refused the 55 lb package, with no attention paid to what type of facility could actually accept a package of this weight, so we had to drive a long way to ship it back. A nightmare from start to finish.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed . Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Kent Keller Kent Keller
Terrible service and product
Vevor Commercial ice maker 100 lbs in 24hrs. This machine is junk. Made 2 bins of ice while wasting 5gal of water in each bin. Contacted Vevor to talk to tech and there has been no response. Very bad customer service and terrible product. Will be contacting credit card company to put hold on funds.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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zackinexdesign zackinexdesign
Do Not Buy. COMPANY DOES NOT REPLY TO ISSUES
I bought this ice maker and the machine only worked for about 2 weeks. The 2 weeks it was working I kept getting error codes but it was still making ice. The machine stopped working and I can't get in contact with anybody from this company about getting a return on it. The chat service isn't responding and they keep sending the same email about options on what I can do. I constantly send back saying I want a refund and to return it but can't get a reply back.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it can be when your experience does not meet your expectations.We have provided you with the necessary information and instructions to help move forward with resolving this matter via email. At this time, we are kindly waiting for your response so that we can proceed with the next steps.Please rest assured that we take your concerns seriously and are committed to doing our best to assist you and find a suitable resolution. We will continue to follow up and support you throughout the process.Thank you for your patience, understanding, and cooperation. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you.
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Bobby Beardslee Bobby Beardslee
Not happy
I’ve had it for two weeks and it still doesn’t work. The water solenoid. Doesn’t work. I have to put the water in it by hand.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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