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VEVOR Máquina para Fabricar Hielo 36 kg/24 h Almacenamiento de 3-6 kg, 32 Cubitos por Ciclo, De Acero Inoxidable, Independiente y Bajo Encimera, Con Pantalla LED y Autolimpieza, Para Restaurante

Reseñas de clientes para VEVOR Máquina para Fabricar Hielo 36 kg/24 h Almacenamiento de 3-6 kg, 32 Cubitos por Ciclo, De Acero Inoxidable, Independiente y Bajo Encimera, Con Pantalla LED y Autolimpieza, Para Restaurante

80 libras/24H Hielo Cuadrado Entrada de Agua Simple

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Jerome Jerome
Melting Ice
Ice maker is really nice and great price. I have two complaints, First is when the ice box is full the ice melts. Why does the temp not stay the same to keep ice from melting. Second is the drain. It is to low if you do not want to put the ice maker on the counter. Overall it is nice to have that much ice on hand.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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coppercanyonplumbing coppercanyonplumbing
capacity's not as advertised
works well. not as advertised. it only holds 10 lbs and produces 30lbs per day
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mike Groff Mike Groff
Vevor ice maker
I expected the unit to continue to chill the ice! Seems to not stay cold inside ice box and is continuously melting and remaking ice
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Chris Chris
About half the machine the specs claim.
The machine came with almost everything you need, I had to spend five bucks at the local hardware store to get the water supply to it. I really like the user interface, and the design of the machine. Machine looks like all the things that could fail are probably pretty easy to replace if the parts are available. The main downside is that it can only store about 10 lb of ice before it stops. Making more. If you're watching it all the time, you could probably double that shuffling the ice around to fool the sensor that tells the machine that the bin is full. In a space kept at 75° f. It can produce about 3 lb an hour. You can't beat the price, and I expected the specifications to be a little inflated, so overall I'm pretty happy with it. I'm feeding it water through the Coca-Cola filter system, so hopefully it'll have some longevity, but it's too early to tell.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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keith koeffler keith koeffler
Not the best
Works ok ice comes off on a block have to break up the ice. Tend adjusting time didn't help. When bin full keeps making ice only stops is the block of cubes sit on the flap. Don't think I would buy this again.
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Respuesta de Servicio al Cliente: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Troy boy Troy boy
Zero cooling
The ice machine itself works great and the price is really good! My only complaint is t is that it has zero cooling and the ice melts at a good rate. Which isn’t a huge deal per it makes pretty fast but the drain bucket has to be emptied all the time.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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jorgesearlejomse jorgesearlejomse
FALLO EN 2 SEMANAS?
80 libras/24H Hielo Cuadrado Entrada de Agua Simple
NADA CONTENTO. EN 2 SEMANAS ESTÁ DANDO UN ERROR E-03 Y NO FUNCIONA. YA HE RECLAMADO A SU SERVICIO POSTVENTA
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Respuesta de Servicio al Cliente: Gracias por sus comentarios. Le pedimos disculpas sinceramente por los inconvenientes causados ​​por el problema que ha experimentado. Estamos trabajando en ello a través del ticket de soporte n.º [1793784543071]. Por favor, revise la dirección de correo electrónico asociada a su pedido y responda a través de ese medio.
Zach Zach
Thought it was going to be awesome
It puts out a lot of heat. Ice melts really fast in the bin. Which may have something to do with the heat out put. Its hard to set up a proper drain line unless you want to commit to a floor drain.
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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ch*** ch***
NO REAL CUSTOMER SERVICE
Loved this for 2 months then it would just stop making ice. Connected to dedicated water line. Okay, so things fail. But customer service is another issue. Have to initiate service through chat and wait 1-2 business days for reply then you reply and it's another 1-2 business days for a reply. THAT IS NOT CUSTOMER SERVICE.
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Sharon Ducote Sharon Ducote
Slow customer service response.
We received this icemaker on Tuesday, September 15 and let it sit for 24 hours and then plugged it in Wednesday evening, September 16. Every time it pulls water in for ice water pours out of the bottom. I contacted customer service and created a ticket and was told would get response within 2 business days. I didn’t like that because we really need the icemaker. I am requesting a refund as soon as I complete this review. I don’t have time to deal with these issues.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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