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VEVOR Prensa de Calor Negro 406x510 mm Máquina de Sublimación Textil 1700 W Calentamiento Rápido Prensa de Calor por Transferencia por Sublimación Digital e Industrial para Camiseta, Bolso, Almohada

Reseñas de clientes para VEVOR Prensa de Calor Negro 406x510 mm Máquina de Sublimación Textil 1700 W Calentamiento Rápido Prensa de Calor por Transferencia por Sublimación Digital e Industrial para Camiseta, Bolso, Almohada

Negro 40,6 x 51cm

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Savannah Savannah
Double think your decision.
I have bought two of these exact ones and they both stopped working right after the warranty expired. Which would be a year later. There is no customer service number to call only via email and that really didn’t help me with anything.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Shannette Shannette
Machine won’t close
Currently UNABLE to use my BRAND NEW product because the press WILL NOT fully close!!!! Have contacted customer service about receiving a replacement (which is preferred) or a refund and they take forever to respond 😞. The problem IS NOT as simple as “turning the handwheel” which is what I was told to do from the customer service rep.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Joel Joel
Máquina não funciona
Negro 40.6 x 61cm
Prensa não aquece e até o momento sem solução, é um absurdo esse suporte pós venda
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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Stephanie Stephanie
None
It's a piece of crap, don't waste your money the press do not heat properly and I wasted a lot of tshirt because of it. The client service is even worse they take forever to answer and they only say my demand was marked as urgent and nothing still dont have my refund.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Caryilli Mora Caryilli Mora
Dañada
Blanco 38x38 cm
La compré tengo 1 mes de haberla pedido la he usado 3 veces y ya se ha dañado no cierra la bandeja automática he escrito porque se supone que tiene garantía y he escrito 5 veces no me dan respuesta y no tienen número de teléfono solicito la devolución de mi dinero o el cambio de la maquina
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
Yasohara Yasohara
Llego y no calentar
Rosa 38x38 cm
La máquina no calienta desde el minuto uno y eh tratado de contactar y solo mandan email
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
Libby Libby
Terrible Product - Terrible Customer Service
This is a terrible heatpress. I tried to return it and they offered to refund me partially if I would keep it. This heat press does not hold it's heat. It constantly cycles over a 20 degree span. The heat does not go all the way to the edge, so basically you have a 13x13 press, it does not hold heat, and the pad is not attached. You have to pull the pad out, place your shirt on it and push it back on the bottom plate. I run 2 other heat presses in my shop, and they don't have these issues (other brands). But Vevor says it is normal! I really just want to return and get a refund and they are refusing. I will not be purchasing any other Vevor products! This whole experience has been insane.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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ASAP SCREEN PRINTING ASAP SCREEN PRINTING
President
I had a question immediately after I received the equipment. A simple question, how to purchase a cover, and how to glue the foam to the pallet. Many attempts to call, to chat, to email and all failed. I would never consider even mentioning this company, after 40 years in business, I finally saw the worse ever vendor.
0 personas encontraron esto útil
Elemam: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Warren Warren
Owner
Just stopped working. Need another asap.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Danyelle Danyelle
Terrible Customer Service and Quality
I got this heat press, opened it the day it was delivered to start pressing 200+ shirts for a fundraiser event in 3 weeks. I have had heat presses before, but my last Vevor caught fire, so I had to purchase a new one. Got this one, because even though the first caught fire in the electronics of the machine, it was like 6 years old and worked great that entire time. I went to use this one for the first time and it didn't work at all. Won't set to the set temperature, pressure adjustment and release sucks, the digital display goes whacky when you press down and the timer doesn't activate and count down.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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