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VEVOR Máquina de Hielo Comercial 163 kg/24 h, Máquina para Fabricar Hielo con Contenedor de Almacenamiento de 113 kg con Autolimpieza Automática, Pantalla Táctil para Bar, Cafetería, Restaurante

Reseñas de clientes para VEVOR Máquina de Hielo Comercial 163 kg/24 h, Máquina para Fabricar Hielo con Contenedor de Almacenamiento de 113 kg con Autolimpieza Automática, Pantalla Táctil para Bar, Cafetería, Restaurante

250lbs Juego completo

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PSUMC PSUMC
Perfect fit for need
This unit was a replacement to a 20+ year old unit in a Church Commercial kitchen. Meets the needs with enough ice. Produced a full bin in 24 hours of connection. Easy to set up and working as designed. Definitely recommend to others needing a good replacement or new unit.
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JDR JDR
Seems to be working
I believe it's working OK. I haven't actually seen it. I had it shipped to and installed in my rental house and the guy who installed it said its working fine. But it's only been a few weeks. We'll see how it goes but so far, so good.
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STRADA CAFFE STRADA CAFFE
MANAGER
250lbs Juego completo
I received my order 16 days after payment. In the order description, the manufacturer claims that the delivery time is 3-4 days. A week could be tolerated, but the goods arrived 16 days after payment. This is a big complaint against the manufacturer because we purchased the goods with the aim of a short delivery time. A big complaint against the manufacturer, otherwise the goods are fine.
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Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Shu Man Shu Man
Owner
I have to be honest the delivery portion was a complete nightmare. I went to the trucking company myself to pick up. It was literally 3 miles from me for days with no delivery insight. After pickup, I set the machine up only to find it was leaking and discovered the o ring in one of the lines had a slit in it. I spoke with someone at Vevor and the said they would have someone review within in 48 hours. Then for weeks would send me videos on how to attach the hoses and not listen about the bad o ring. After a few weeks I finally ordered o rings to fix the machine myself. I guess if you don't have issues, you might be ok. And if you don't have expectations of delivery based off the promise date when ordered you might be ok as well. Thanks Scott
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Rob Shooks Rob Shooks
Owner
Absolute garbage. Took me 16 days to receive it, worked for maybe 3 hours, now runs a code with little to no help from Vevor. It has one job… to make ice and it can’t even do that. They keep saying someone will email me in 48hrs. It’s been three days… no help, no refund. Seriously, do not waste your time with this company. Go elsewhere. There vevor? Have I got your attention enough to get a refund yet?
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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