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VEVOR Máquina de Hielo 204 kg/24 h, Máquina para Fabricar Hielo con Contenedor de Almacenamiento de 113 kg, con Autolimpieza Automática, Pantalla Táctil para Bares, Cafeterías, Restaurantes, Hoteles

Reseñas de clientes para VEVOR Máquina de Hielo 204 kg/24 h, Máquina para Fabricar Hielo con Contenedor de Almacenamiento de 113 kg, con Autolimpieza Automática, Pantalla Táctil para Bares, Cafeterías, Restaurantes, Hoteles

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74 Reseñas
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DARSHAN PATEL DARSHAN PATEL
DO NOT WASTE YOUR MONEY
WONT WORK SINCE DAY 1 DO NOT WASTE MONEY PLUS YOU WILL NOT GET ANY CUSTOMERSERVICE EXCEPT SAME MESSAGE THRU EMAIL YOU WILL BE STUCK WITH THIS CHEAP PRODUCTS I HAVE SPENT OVER $3500 FOR ICE MACHINE, SLUSH MACHINE, COFFEE MACHINE AND HOT DOG GRILL THE ONLY THING CURRENTY WORKING IS HOT DOG GRILL . VEVOR MIGHT BE CHEAPER UP FRONT BUT NO LIFE SPAN MY ICE MACHINE NEVER WORKED SINCE DAY 1, COFFEE POT HAND KEEP COMING OFF CANT EVEN FIT 16OZ CUP SLUSH MACHINE QUIT UNDER 2 MONTHS THEY HAVE NO SOLUTION FOR ANY OF THE PRODUCT KEEP SENDING ME SAME VIDEOS ANF I TRIED ALL TROUBLE SHOOTING I ALSO HIRED TECHNICIAN TO FIND ISSUE WITH IT AND VEVOR WILL NOT REIMBURSE OR FIX ANY, I WILL NOT SUGGEST SHOPPING WITH VEVOR.
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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ronnieshideout ronnieshideout
Didn’t get delivered yet
Can’t write a review on an item that you didn’t receive
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Disappointed Disappointed
Customer
Still waiting for delivery.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Christopher Murphy Christopher Murphy
Owner
Brand new machine and it’s having numerous error codes. Only worked for two cycles.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Patrick Patrick
Buyer
I ordered two of these machines over a month ago. Neither one worked, I had a professional HVAC tech come out and service them and he also agreed they are not working properly. Its been over a month now, they tried to get me to trouble shoot everything and would not respond. I had to finally dispute the charge on my CC. Vevor finally got back to me and said that they would take the return as long as I packaged them up. I agreed to do this and palatize them and now they want me to deliver them to a fed ex location. That is not the easiest to do when they arrived on a pallet from a truck. Extremely disappointed in the product and the customer service was even worse.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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I.E.S. Hall I.E.S. Hall
Secretary / Maria Avila
Secretary / Maria Avila 3 Secretary / Maria Avila 3
We received the ice machine and it was damaged in the shipment. The box was damaged as well when delivered. We would like to get a credit of some sort or a replacement. How would that work?
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Ted Williams Ted Williams
Manager
Could not use . It says commercial but is not nsf certified. Our health department shot it down
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tommy P Tommy P
Customer
Makes ice great . The first machine I received leaked badly. It was returned courtesy vevor. The second machine also leaked water. Vendor made it right with a third machine that does not leak water. Quality of product is my own concern.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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John Weiss John Weiss
Business owner
Have not had a chance to use the icemaker due to. I had to buy a piece of stainless steel sheet metal to place over the ice bin due to the head unit being small smaller and would fall into the ice bin. Cost me $290 for a Piece of sheet metal to be installed on the ice bin so the head unit did not fall through wish I would’ve known this
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Ricky Ricky
Owner
This ice maker is substantially louder than the others I have bought. Work good just sounds like a jet taking off at the airport. Wouldn’t purchase again
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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