Reseñas de clientes para VEVOR Máquina para Hacer Granizados con Un Solo Tanque de 15 L, de Acero Inoxidable, para Preparar 60 Tazas de Margaritas, Batidos y Granizados, para Fiestas en Casa, Restaurantes, Cafeterías

We bought this machine to replace a Vevor slush machine that our school had for about 12 years. We were very satisfied with our old, existing machine so thought that sticking with the Vevor brand would be a good idea. Unfortunately, we were very wrong. The machine has not worked once since getting it. The bowls, even when set to the correct temperatures, do not freeze into a slush solution. We are following all directions explicitly and are using the correct sugar/syrup/water ratios. Customer service is even more disappointing because there is not an actual person that any of us can talk to. All correspondence takes place through their on-line chat feature or by sending an email through their website. And on top of waiting 1-2 business days for someone to get back to us, the solutions offered DO NOT WORK! We are still left with unfrozen liquid after hours and hours of running. We were considering a different machine sold by Webstaurant and are now thoroughly upset that we didn't purchase it there. This slush machine is supposed to be used once a week at an elementary school and since returning from Christmas break, we have tried 5 times to use it, and all 5 times we are sorely disappointed because the machine flat out doesn't work. Unfortunately, we do not have it in our PTC budget to buy another brand new machine and customer service has not been helpful with getting the machine fixed or being able to return the machine. Save yourself the money, time, heartbreak, and frustration and buy something else from another company.

I bought this machine couple 3 months ago, bought warranty as well. Within 3 months of using it, fuse blew off. It stopped cooling and freezing the slush, I tried to reach out to the company every week with all pictures videos of machine, they did not help, all they did is keep repeating same answer back. There is no one to talk on phone. Biggest mistake I ever did on investing with this company. $1400 I spent and now it’s a waste. Even after buying warranty. I highly DO NOT recommend buying this. I will tell every business owner I know not to use them. HIGHLY DISAPPOINTED. WORST CUSTOMER SERVICE. wORST QUALITY.

Pessimo serviço a maquina nunca chegou a minha casa

Do not purchase this product. Quality of this product is really poor . I it leaks through the dispenser and light installed in the lid malfunction after about a week.Ive even purchased 1 year warranty but If’s hard to get replacement unit . It just becomes your headache

Items arrived damaged in a damaged shipping crate. Company refuses to honor warranty. Do not buy.

Die Slushy-Maschine wurde schnell geliefert und die Vorfreude war groß. Bei der Inbetriebnahme mussten wir feststellen das dass Gerät nicht kühlt. Daraufhin wurde der Kundenservice kontaktiert. Das Ergebnis ist ein einziges Chaos. Statt eine Reparatur oder Austausch vorzunehmen wurde mitgeteilt selber nach dem Schaden zu suchen. Anfragen werden dauerhaft mit standartiesierten Antworten beantwortet.