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VEVOR Máquina de Filtrado de Aceite para Freidora Móvil Comercial de 55 L, Carro de Filtro, 250 W, Acero Inoxidable, Velocidad de Filtrado de 12 L/min, para Restaurantes, Cocinas y Hamburgueserías

Reseñas de clientes para VEVOR Máquina de Filtrado de Aceite para Freidora Móvil Comercial de 55 L, Carro de Filtro, 250 W, Acero Inoxidable, Velocidad de Filtrado de 12 L/min, para Restaurantes, Cocinas y Hamburgueserías

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23 Reseñas
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Patty Patty
Restaurant Owner Saskatchewan, Canada
VEVOR Mobile Fryer Filter, 38L Oil Tank Capacity, Oil Filtration System with 10 L/min Oil Filtration Speed, Mobile Frying Oil Filtering System with Swivel Wheels, Oil Hose for Restaurant Burger Stores This Product came to us and would not work from the 1st day of set up...We made contact with the company and after much discussion we asked to have our money returned and we put the machine in the dump where it should have been before it was sent out.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Jessica Simpson Jessica Simpson
Restaurant owner
I received the machine and a week later it was no longer working. When I contacted, only through AI, they only gave me possible reasons for the malfunction and suggestions to fix....2 months later it's still not working. Apparently it can't be returned. I spent over $700 for something I was only able to use for one week. Very very disappointed.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Shankar ramavanth Shankar ramavanth
Owner
Hi it works fine but a oil will be left every use cleaning is bit headache.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Jeremy Jeremy
Owner
This was the 4th Vevor oil filter machine that I have bought in two years. The optic reset button constantly burns out, the rocker switch constantly breaks, customer support is almost nonexistent, and even if they do respond, they take forever shipping out replacement parts to you. These things should come with at least five replacement 5 Amps Thermal Circuit Breakers. This particular one was brand new, and on the first day of use it died right during my rush and I had to quickly disassemble it and swap out fuses and the reset. I will be looking for a different brand from now on.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Courtney Peace Courtney Peace
Purchaser
Machine arrived broken. Can't get in contact with a live person. Someone told me to take the machine apart from your company instead of replacing this one or returning my money. I am very upset !
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jay Jay
Owner
Trash unit. Dont waste your money. And the company will fight you for a refund. It’s so bad they won’t even have you ship it back. After a few week fight to get my money back the company told me to keep it.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Al Al
Business owner
Came in totally defective did not work customer services a joke
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We apologize for any inconvenience this may have caused and appreciate your patience. Please be informed that a return label has already been sent to you via email, along with all relevant instructions. For further assistance, please visit our "Contact Us" page online, which you can find in the bottom navigation bar. You may submit a ticket there for any unresolved issues, and our after-sales team will work to resolve them as quickly as possible. Thank you for your understanding.
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Mena Mena
Owner
It’s very bad quality product always comes malfunctioned and will take tons of time to get a solution NOT RECOMMEDED
1 personas encontraron esto útil
Elemam: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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lulu lulu
business owner
bought to filter oil from our deep fryer and after 3 uses, it broke. We tried everything we could think of and still could not fix it. We called customer service and they made us send a bunch of videos and pictures then told us to find someone to fix it and they will reimburse us.. I guess that's better than not getting anything at all but we'll see if that's true.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mike lee Mike lee
Bed quality
It didn’t work after two months I called customer service to get service, nobody responded
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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