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VEVOR Máquina Automática para Hacer Donas, Equipo para Donas de 6 Filas, Alta Potencia de 360 Piezas/Hora, Acero Inoxidable de Grado Alimenticio, con Control Inteligente, Tanque de Aceite 9,1 L

Reseñas de clientes para VEVOR Máquina Automática para Hacer Donas, Equipo para Donas de 6 Filas, Alta Potencia de 360 Piezas/Hora, Acero Inoxidable de Grado Alimenticio, con Control Inteligente, Tanque de Aceite 9,1 L

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26 Reseñas
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Jason Jason
Do not buy
Not good at all. No adjustment for doughnut size and the batter has to be just perfect to get perfect doughnuts. Have had it a month now for my food truck and haven't been able to sellb1 doughnut. Crappy machine. Further more I bought a slushy machine from vevor thinking I could get parts. WRONG they supply no parts after the 1 year warranty is up.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dirk Marmann Dirk Marmann
Marmann
Maschine wurde schnell geliefert, Aufbau war recht einfach, leider zu viele scharfe Kanten, Danuta werden nicht immer automatisch gedreht, könnte besser beschrieben und verarbeitet werden
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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 Nikolay Stiliyanov Nikolay Stiliyanov
Stiliyanov
Lado a Lado Modelo-4P
Stiliyanov  1
Не работи както трябва искам да го върна................................................................
5 personas encontraron esto útil
Respuesta de Servicio al Cliente: Получихме Вашия билет относно този проблем. Нашият екип за обслужване на клиенти ще се свърже с Вас в рамките на 24 часа и ще продължи да Ви помага, докато всички Ваши нужди бъдат решени. Моля, следете отговорите на билетите и имейл известията.
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Stephen mason Stephen mason
Mr
Bought product it was broken. Returned and never got my money back... no photo all ready sent back
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jack Jack
Owner
Although I had an issue with the doughnut maker, costumer service worked relentlessly to find a solution. Thank you for helping me work things out to my satisfaction. I will be recommending this store to my friends
1 personas encontraron esto útil
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Steven Slicker Steven Slicker
Owner
Save your money. This machine is horrible….donuts are misshaped, flippers will not flip donuts, oil paddle actually sucks the donuts under it and around it versus push the donuts away l. The batter will stack on top of one another if not paying close attention. When attaching the hopper the bottom plugs do not line up correctly with the hopper plunger so you will need to bend them to line up correctly. Over all this machine is junk…..
6 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Kyle Vaters Kyle Vaters
Frustrated & Confused
I purchased this mini donut machine for my business and got the 1 year protection plan added on. The donut machine came missing parts and wasn’t properly assembled. The donuts came out more like funnel cakes on the first try. The manual is not clear and very difficult to follow. The dubbed video tutorials are also hard to follow. After taking apart the machine like in the trouble shooting video the rotator wheel stopped working despite not touching it at all. I got the protection plan and have opened 3 support tickets with Vevor. Each ticket is closed prematurely and I have to start the process over again. All I want is a replacement machine & to return the current machine!
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Oops, missing parts Oops, missing parts
Nice Paper Weight
I can't really tell you much, the unit came with an open carton and pieces missing. Vevor was unable to get the replacement parts or tell me who the manufacture was so I could get them from them. Vevor eventually refunded my purchase price and told me to keep the machine, the machine is useless without the parts and I haven't been able to find a source even though this same unit is sold under several labels. This is the kind of equipment that will probably require service or repair at some point. Before you buy anything like this check to see if parts and service are available or you will be S.O.L. the day something breaks.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Luis Pena Luis Pena
I buy it
Isn't I was looking for something more easy to use but is hard to use it
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Donut Gal Donut Gal
Owner
This is the worst machine, it arrived to me damaged and missing parts. The overall design is horrible, the mix cooks in the hopper right over the hot oil. Hopper is very difficult to remove especially when it is hot. After several conversations with them via email (no way to call anyone) they offered to refund less than half the cost of the machine and I keep it. I wanted a full refund, the only other thing they offered was a new machine, which I do not want, not this model atleast. DO NOT BUY THIS MACHINE!
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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