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VEVOR Kit de Herramientas para Engarzar Tuberías Eléctricas con 2 Baterías de 18 V 4,0 Ah, Engarzadora Profesional con Mandíbulas M15, M22, M28, Cargador Rápido y Estuche de Transporte

Reseñas de clientes para VEVOR Kit de Herramientas para Engarzar Tuberías Eléctricas con 2 Baterías de 18 V 4,0 Ah, Engarzadora Profesional con Mandíbulas M15, M22, M28, Cargador Rápido y Estuche de Transporte

Derecho Norma UE Tipo M (15, 22, 28)

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Underwhelmed Customer Underwhelmed Customer
Impressive until it Quickly Wasn’t
Broken after 121 crimps. Abhorrent warranty service. First impression, good weight, sturdy and crimped no better or worse than my Novopress ACO102. A touch slower, but nothing to write home about. For the two batteries and 3 jaws as part of the purchase, the price is absolutely right. Until of course it decided to leak hydraulic fluid down the handle and stop pressing after 121 crimps. Submitted a warranty claim, assuming I would either send my machine off for repair or a new one would be sent. No. Without looking at it, still in my possession, it was diagnosed as a hydraulic cylinder issue. How was this diagnosis made? Must be Magic. A new hydraulic cylinder oil cup was mailed to me with video instructions on how to replace it myself. I was also told to purchase special hydraulic fluid that is only sold in 5 gallon drums. Of course, that aside, with just about any other tool manufacturer on the planet, myself opening the unit, removing the control board, dismantling the cylinder and refitting the oil cup, would clearly void the warranty. Not with Vevor. Obviously the warranty does not matter and they have no intention of servicing their tools. Stay far away from this I’m afraid, I can safely warn you that when your tool breaks, you own a $600 paperweight.
5 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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MP MP
Manager
Let me start with saying this company is Fraud and you will lose money if you buy from them. I bought over 10k worth of products and now they don’t care or provide service. In this particular item I bought it for PEX tubing and it doesn’t work for PEX. Description is clearly saying that it is for PEX and copper, now they responded my complaint after a week saying I need to buy new Jaws and I am ready to buy but they can’t tell me which one because they don’t have it. As per their return policy I can return within 30 days and requested return within 30 days but they haven’t responded yet on return and now my 30 days are over. Fraudulently they waited for 30 days to get over. Now my over $1000 tool is useless and I lost $1000. I will never buy VEVOR product again neither recommend to buy one unless you buying from single use and want to waste your money.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Thomas McAlister Thomas McAlister
Owner
I would love to actually know how this product works, but it was never delivered. I asked for that to be resent and instead was issued a refund. I ordered 3 things at the same time. When was delivered to Houston Texas? And I live in Alaska, one was marked undeliverable. But the two diesel heaters showed up on my front porch. With no issues, so I have no idea what happened there.
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Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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jordan jordan
s
way to heavy for everyday use case is almost 2ft big x 2ft 100lbs with attachments need subcompact the weight aint worth the savings
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