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VEVOR Kit de Herrajes para Puerta Corrediza 174,6 cm, Herraje para Una Sola Puerta de 25-45 mm de Grosor y 914 mm de Ancho, Pista de Aleación de Aluminio, Deslizamiento Suave y Silencioso, Plata

Reseñas de clientes para VEVOR Kit de Herrajes para Puerta Corrediza 174,6 cm, Herraje para Una Sola Puerta de 25-45 mm de Grosor y 914 mm de Ancho, Pista de Aleación de Aluminio, Deslizamiento Suave y Silencioso, Plata

174,6 cm Con cierre suave+Riel simple

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Arrived damaged and Vevor makes returns/exchanges impossible.
2438 mm Doble riel
Arrived damaged and Vevor makes returns/exchanges impossible. 1
I needed this urgently for a project and regret buying from Vevor. I received the 8’ section of track with a large fold in the middle, almost as though it was run over. I immediately sent pictures of the packaging and product. 4 days later, and the company not only hasn’t offered a solution but hasn’t even honored their already very low service level commitments (48 hour turnaround on return/exchange inquiries). I was optimistic about the value, and the product design seems acceptable, but I won’t make the mistake of sending a dime to this company again.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Sergio Sergio
Kit de riel
1441 mm Riel simple
Recogido en el almacén porque no lo mandaron y resulta que estaba golpeado y rota la caja y por las circunstancias q se retraso tanto la tuve que reparar yo…lamentable
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Le pedimos disculpas por la insatisfactoria experiencia logística que tuvo. Hemos detectado este problema y lo comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Gracias por sus comentarios, que nos ayudan a mejorar nuestros servicios.
Combat Combat
PATHETIC
1828 mm Doble riel
I ordered it, went to wrong address, tried to notify the company to get it redirected, but they REFUSED to, so it got delivered somewhere else. Then the company told me "Too bad, Too sad - that I had to organize to have someone to go get them" I had eventually received a refund after talking with different divisions inside the company, i had report Vevor to the ACCC, as i thought that i would not only never see my product, but also my money. THE WORST CUSTOMER EXPERIENCE EVER IN MY WHOLE ENTIRE LIFE ! ! ! I WILL NEVER EVER SHOP FROM THEIR WEBSITE EVER AGAIN ! ! ! A bunch of tossers and wankers that work there. Never got the item, someone who i have no idea has it now, but at least i got my refund and trying to forget this whole experience.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Pocket Door Kit Pocket Door Kit
Never Shipped Poor Customer Service
1441 mm Riel simple
My item never shipped after I ordered it. After 10 days I asked for a refund and they refused to refund my order until it was longer than 3 weeks. They told me the shipping company was having problems. I contacted the shipping company and they never received the item. Poor customer service.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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