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VEVOR Kit de Construcción de Portones Apto para Aberturas de 915-1524 mm Material de Hierro Escuadra para Marco de Portón Completo Anti Hundimiento con Pestillo y Tornillos Para Cercas de Madera

Reseñas de clientes para VEVOR Kit de Construcción de Portones Apto para Aberturas de 915-1524 mm Material de Hierro Escuadra para Marco de Portón Completo Anti Hundimiento con Pestillo y Tornillos Para Cercas de Madera

915–1524 × 1651 mm

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Wail Elbashir Wail Elbashir
Horrible Customer Service, stay far AWAY
915–1524 × 1651 mm
The worst customer service ever. If it happens that you have any problem, these guys are willing to take you in swings until you get dizzy. I think their customer support are well trained on taking their clients on a roller coaster. I have an issue pending with them since July 7th.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Rémi L Rémi L
non compatible pour portail double battant....
1524–2438 × 1194 mm
Le kit semble de bonne qualité, nous avons un soucis juste un souci car il manque une pièce dans l'un des cartons (faute vevor ou livreur?) et le plus gros problème c'est que le kit n'est en fait pas prévu pour être monté en portail double battant, pourquoi avoir mis les charnières avec les goujons sur le portail et pas sur les supports? Je pensais juste inverser le montant pour l'adapter. Dommage, je suis en contact avec l'équipe pour la suite.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Sixx Sixx
Owner
1524–2438 × 1651 mm
Not very happy. Hinges only have 2 screw holes which will not hold the weight of cedar boards. There is only room for 2 screws. Then I ordered 2 gate kits for a 2 panel opening. The welded pins in the gate only work one way. The pin direction should be interchangable. Will probably send them back and just build my own frame with hd hinges. Would not allow me to download pictures.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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bmac bmac
maintenance
1524–2438 × 1651 mm
fit and finish is great. well designed. the powder coating is excellent. the hinges are too small. If the hinge would stick out an inch further I could open the gate both directions. if the corners were formed in the uprights this gate would be much more rigid. As is its not bad right now.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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bmac bmac
maintenance
1524–2438 × 1651 mm
well made. great paint. very simple to put together. light duty. hinges are very short though. i welded extensions on the post hinge to allow the gate to open both directions.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Agatha Agatha
Kafkaesque Returns Process
1524–2438 × 1194 mm
This review is not about the product itself, but about the difficulty of the return process. I bought this alongside other options so that I could have several options on hand for my gate building project. This item was not a perfect fit so I’m trying to return it and the process is very difficult / unclear.
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Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Agatha Agatha
Impossible return process
Forma T pequeña 2 uds.
This review is not about the product itself, but about the difficulty of the return process. I bought this alongside other options so that I could have several options on hand for my gate building project. This item was not a perfect fit so I’m trying to return it and the process is very difficult / unclear.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sagging disappointment Sagging disappointment
Bad Gate Frame Experience
1524–2438 × 1194 mm
the problems started with some of the most appalling instructions (or lack thereof) I have ever seen. any instructions that contain 'start by drilling the pre-drilled holes' really do not inspire confidence (why would you have to drill holes that are pre-drilled?) There was a total lack of information on where / how to locate the hinges (on edge or centre of gate post?). My gate opening was only 76 inches (the kit is supposed to accommodate openings of up to 96 inches) and yet it sags. I have bought a strengthening device from another company and hope that this may make a difference and will never shop Vevor again Sometimes half the price does mean half (or less) the quality
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Treu Treu
Weak hinges
1524–2438 × 1194 mm
Hinges are weak and bend easily. I don’t recommend this product unless you buy heavier duty hinges..
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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