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VEVOR Junta para Puerta de Garaje 4,8m Tira de Sellado de Goma Ancho del Caucho 10 cm Extremo en T para Evitar Penetración del Viento, Lluvia, Lámina, Puerta Seccional y Basculante, Almacén de Fábrica

Reseñas de clientes para VEVOR Junta para Puerta de Garaje 4,8m Tira de Sellado de Goma Ancho del Caucho 10 cm Extremo en T para Evitar Penetración del Viento, Lluvia, Lámina, Puerta Seccional y Basculante, Almacén de Fábrica

4,8 m Roll-Up Door Seal 1 pcs

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Old Farmer Old Farmer
Owner
6 m Roll-Up Door Seal 1 pcs
Realized after a few weeks of order not arriving that it was being sent to the wrong address. The zip code used was not mine. Tried contacting through your web site and not being that computer literate, I found it very frustrating. If I could have called and spoke to a human, it would have been much easier. I took a refund and cancelled the order.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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L Wooten L Wooten
Home Owner
4,8 m Roll-Up Door Seal + Track 1 pcs
If I could give this company and my experience a zero rating, I would. I purchased this, waited almost a month for it, then when I didn't receive it, I traced the item to Orlando, Fl. I live in Los Angeles. The message on the tracker is "contact the seller" - apparently it was damaged during shipping. When I tried to contact Vevor, I talked to a virtual person who instead of offering a replacement and quickly ship it to me instead of waiting the 10 or so working days, they refunded me even though I didn't ask for the refund (yet). What is worse, is I repeatedly asked for a phone number to actually talk to someone and the virtual person kept telling me the "phones don't work". Don't buy from these folks.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Chedderville Chedderville
Mister
4,8 m Roll-Up Door Seal + Track 1 pcs
Not so much product review but process. Ordered product but UPS does not deliver to acreage box and VEVOR has the most inept customer service I experienced. After no help to resolve the problem by a simple change of drop point to UPS it was returned to sender. When requested a refund I was given a partial that did not include the shipping insurance purchased. When asked about it I was told to contact the third party insurance myself even though VEVOR was the one accepting the payment. And now they asked for a product review! Very impressive VEVOR!
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Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Jackson Gong Jackson Gong
Manager
6 m Roll-Up Door Seal 1 pcs
This bottom rubber not good . I still put there . I want return it.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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SITASA SITASA
RECLAMACION FACTURA
6 m Roll-Up Door Seal 1 pcs
HCE TRES DÍAS QUE SOLICITÉ LA FACTURA Y TODAVÇIA ME SIGUEN DICIENDO QUE LA FACTURA TARDARÁDOS HORAS EN REALIZARSE, ME URGE LA FACTURA
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Respuesta de Servicio al Cliente: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.

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