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VEVOR Azulejos de Suelo para Hockey sobre Césped Artificial, 8 uds, Superficie de Entrenamiento Versátil Entrelazada, Baldosas para Pista Baile(Gris Ceniza, 8 Pies Cuadrados/Caja), 315 x 315 x 16 mm

Reseñas de clientes para VEVOR Azulejos de Suelo para Hockey sobre Césped Artificial, 8 uds, Superficie de Entrenamiento Versátil Entrelazada, Baldosas para Pista Baile(Gris Ceniza, 8 Pies Cuadrados/Caja), 315 x 315 x 16 mm

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Jacqueline Jacqueline
Need to return
Marrón - 52 Piezas
Not smooth. The space between the tiles were damaged
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Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jeffrey G Jeffrey G
Program Director
Gray + White - 15 Piezas
These never came. Vevor took my money and never shipped this item.
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Respuesta de Servicio al Cliente: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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Bastien Bastien
Inadapté pour le roller, et pour le hockey
Gray + White - 15 Piezas
Produit inadapté, les palets ne glisse pas les patins, eux, glissent beaucoup trop, ne convient pas du tout. Une déception immense.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Unhappy Customer! Unhappy Customer!
Worst customer service! Won't accept return for damage products
Marrón - 52 Piezas
I placed an order for a total of 3 boxes, with total qty. of 113 tiles. Two out of the 3 boxes arrived damaged with damages tiles inside. I submit a ticket a couple of days after I received the shipment, providing them with what was damaged and also attaching pictures but they ended up closing my ticket. I then opened another ticket, referencing the previous ticket # but it appears they do not have it in their system for some reason so they ended up asking me for the same information again. I then provided them with the same information then they came back and ask me to take a picture of the shipping labels. Not sure why they ask for this but I did. I took a picture and send it to them. They then closed my tickets again!!! Now I have to submit another ticket, referencing the other two that I had previously submitted. Then again, it appears to them as though I didn't submit anything, as if they can't pull up the two previous tickets. I then told them I needed to return their shipment ASAP and that I don't have time to submit multiple tickets. I then had to reach out to their customer online chat but it was also no help. They told me to submit a ticket (lol), they are a joke!!! After threatening to report them to the FTC or the Better Business Bureau, they then offer me 50USD for a $515 order, then they offer me 80USD after I said no. WHAT A JOKE. I'm in process of file a complaint to the FTC and BBB against them, unbelievable vendor!
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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