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VEVOR Parque Infantil de Madera con 2 Columpios Juego de Columpios con Tobogán, Barra Trapecio, Superior Grande con Juguetes de Cocina, Escalera Plana, Mesa de Pícnic, Juegos al Aire Libre

Reseñas de clientes para VEVOR Parque Infantil de Madera con 2 Columpios Juego de Columpios con Tobogán, Barra Trapecio, Superior Grande con Juguetes de Cocina, Escalera Plana, Mesa de Pícnic, Juegos al Aire Libre

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Zack Zack
Amazing product
Great swingset for the price. Easy to put together - took about 3 days with 3 hours per day. Clear instructions. Would def buy again.
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Brad  Biondo Brad Biondo
Incredible well built and durable
It’s been for over a year and has gone through 50 MPH, winds, hail, and 100+ temperatures and of course rain and was ineffective. Well worth the money
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Chris Jones Chris Jones
Purchased
The company support SUCKS! My slide was damaged during shipping all they want to do is close my ticket! Absolutely worthless!
5 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dave Dave
Cheap but never develivered
I was so excited for the set to be delivered for my 3-year-old son. Unfortunately, the shipment was delayed. When asked, I was immediately told that I would not get a refund if I canceled the order. Then I received 2 out of 3 boxes. The last box had the most important parts, so there was no way to set up the playground. After several back-and-forths with Vevor, I was granted a full refund. However, I was told I had to pay for shipping of the two boxes that arrived, or I would NOT get a refund. Very frustrated, I stood my ground and demanded that they pay for return shipping for two boxes I could not use. Finally, I was given my refund. Very frustrated with their customer service. Terrible actually. More training of staff on how to handle these issues is definitely needed. I have purchased several items from Vevor and love the quality, but the customer service will keep me from making additional purchases. If the company can not do a return very simply, then I don't have confidence in purchasing more products from this company due to poor management.
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Respuesta de Servicio al Cliente: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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